3 Replies Latest reply: Nov 9, 2014 5:53 PM by Vic Brown
The iHelper Level 1 Level 1 (0 points)

I have not been able to re-download a certain album on any devices. When I enter Itunes and look at the album it just says purchased and I can't download it. Also it doesn't appear when I turn view purchases on in settings (so any purchases not downloaded will appear in the usic app.)


iPhone 4S, iOS 7.1
  • jason269 Community Specialists Community Specialists (4,085 points)

    Hello, The iHelper. 

     

    Thank you for visiting Apple Support Communities. 

     

    Here are the steps that I would go through when accessing and downloading previous purchases.  If you search for a purchased item in the iTunes Store it doesn't at this time give you an option to download it again. 

     

    Download previous purchases on your iPhone, iPad, or iPod touch

    Make sure your iOS device meets these system requirements:

    • iOS 4.3.3 or later
      You need iOS 5 or later to download items to iPhone (CDMA model).
    • iBooks 3.0 or later to download books

    If you can't find an item in Music or Videos using the steps below, you might try downloading it from the iTunes Store app:

    • iPhone or iPod touch: Tap the iTunes Store app and go to More > Purchased.

     

    Download past purchases

    http://support.apple.com/kb/ht2519

     

    Hope this helps,

     

    Jason H. 

  • The iHelper Level 1 Level 1 (0 points)

    I have tried all those methods previously.  Using the discussion support was my last resort.  I've checked everywhere before using this support website.

  • Vic Brown Level 1 Level 1 (10 points)

    On my iPad I can access in iBooks the list of past purchases, which also offers updated content for download on some of them.

     

    On my iPhone, however, when I launch iBooks and go to the "purchased" icon, I just get a blank screen - even though there is a red badge on the icon indicating that several content updates are available.

     

    Only the iPhone "purchased" icon is not responding. All other aspects iBooks work fine across my Mac and two mobile devices. Anybody else experiencing this on the iPhone?

     

    I am using iOS 8.1 on the iPad and iPhone, and Yosemite on the iMac.