HT1212: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled

HelpALRH

Level 1 (0 points)

Q: Restoring

Hi there,

I have followed all the steps above, when I click on the Restore iPod button, a window pops up saying "The iPod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later"

Network is definitely connected, can anyone suggest anything?

Thank you, much appreciated.

iPod touch

Posted on Apr 20, 2014 2:01 AM

I have this question too

Q: Restoring

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by lllaass,

lllaass Apr 20, 2014 2:03 AM in response to HelpALRH
Level 10 (190,278 points)

Apple Watch

Apr 20, 2014 2:03 AM in response to HelpALRH

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
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HT1212: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Q: Restoring

All replies Helpful answers

by lllaass,

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Helpful answers