My daughter forgot her passcode, so "iPod is disabled. Connect to iTunes." But iTunes refuses to connect without passcode. Now what?

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My daughter forgot her passcode, so "iPod is disabled. Connect to iTunes." But iTunes refuses to connect without passcode. Now what?

My daughter forgot her passcode and tried too many times to remember it, so now her iPod is locked with the message "iPod is disabled. Connect to iTunes." I tried connecting it to iTunes, but iTunes says it could not connect "because it is locked with a passcode. You must enter your passcode on the iPod touch before it can be used with iTunes."

Question 1: What are we doing wrong? Why does the iPod say to connect to iTunes if it CAN'T be connected to iTunes?

Some other threads suggest that the only option is to wipe/restore it. The problem is that she has a lot of photos she would like to rescue before erasing it. The Photostream had not been enabled on her computer, so I enabled it. Shortly thereafter, six photos appeared on her computer. But she says there are many, many more and she really wants them. We have waited weeks for more photos to appear, but no more have shown up after the first six. Why not?

Question 2: Is there anything we can do to coax the iPod to finish sharing the rest of the photos in her Photostream?

iPod touch, iOS 7

Posted on Apr 20, 2014 4:58 AM

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Answer 1

lllaass

Level 10

210,411 points

Apr 20, 2014 5:02 AM in response to AustinSeb

Disabled

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. You can't get info off the iPod in its present state

iOS: Wrong passcode results in red disabled screen

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

All you can to to get the photos is:

Photos

- If they are in an iPod backup then restore from that backup. See the restore topic of:

iOS: How to back up

- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:

iOS: Importing personal photos and videos from iOS devices to your computer

- Maybe from the restored iPod via How to perform iPad recovery for photos, videos

Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official

http://www.amacsoft.com/ipod-data-recovery.html

iPod recovery software to restore lost music files

-iPod touch Deleted Photo Recovery Tips You Should Know

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