I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name='APPCRASH'. The Fault Module Name=iTunes.dll. The fault module version=11.1.5.5. Anyone has a solution?

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I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name='APPCRASH'. The Fault Module Name=iTunes.dll. The fault module version=11.1.5.5. Anyone has a solution?

I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?

Windows 7

Posted on Apr 20, 2014 4:31 AM

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Answer 1

jason269

Community Specialist

Apr 22, 2014 12:05 PM in response to philos188

Hello, philos188.

Thank you for visiting Apple Support Communities.

Here are a couple troubleshooting articles that I would recommend going through.

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/ts1717

iTunes for Windows: Unable to install or open

http://support.apple.com/kb/ts5376

Cheers,

Jason H.

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