Cannot get icloud mail or BT mail on ipad7.1

Just saw your message as I've been gone all day. You don't need to be concerned about your password appearing to be a different length. The password field on your iOS device will always show eight dots regardless of how long your password actually is. If they account verified successfully you entered the correct password.

If I understand you correctly, the email issue is only occurring when you are on your home wifi, and you can access your email from your iPad when connected to other wifi networks. If true, that would indicate the issue is with your home wifi, not with your email accounts. To troubleshoot this, check your wifi router to make sure it isn't blocking any required ports, as outlined in this article: http://support.apple.com/kb/HT6175, including 143 (If an IMAP account) and 993 (if using SSL). You also might want to try simply unplugging your router for 15 seconds, then plugging it back in, then going going to Settings>General>Reset and tapping Reset Network Settings and rejoining your wifi. (Note: resetting network settings will erase passwords for previously joined networks on your iPad, as well as recently used bluetooth accessories and VPN & APN settings, if any.) If this doesn't help, download and install any available firmware update for your router. Also, this article explains the recommended wifi router settings for use with iOS devices: http://support.apple.com/kb/HT4199.

Are you also having issues signing into your iCloud account?

You're welcome. Let me know if I can help you further with this.

lynndiane wrote:

I called my ISP last week in desperation, and plugged it back in without success - at this point, their technical support said there was nothing more they could suggest as they were having no problems with their servers! I will let you know how I get on tomorrow. Thanks again for your advice.

You could try something - more like shot in the dark. Go to settings and wifi on ipad and click on that little arrow next to name of your network. You will see line that says DNS. Try to change whatever you see there to 8.8.8.8 or 8.8.4.4. Please verify that you can go online in safari after you change it and then try to access your mail. If that does not help, do not bother with contacting ISP, call router manufacturer and read them part of Randers message about your port numbers.

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899

Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/

Setting up and troubleshooting Mail

http://www.apple.com/support/ipad/assistant/mail/

Using a POP account with multiple devices

http://support.apple.com/kb/ht3228

iOS: Adding an email account

http://support.apple.com/kb/HT4810

iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account

http://support.apple.com/kb/ht1694

iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync

http://support.apple.com/kb/TS1944

Server does not allow relaying email error, fix

http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/

Why Does My iPad Say “Cannot Connect to Server”?

http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html

How to Delete Email on the iPad

http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm

How to Mass Delete Emails from iPhone and iPad Inbox (with video)

http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/

How to add, send and open iPad email attachments

http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html

How to Sync Contacts with Your iPad Using iTunes

http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html

Importing a Contact List CSV to the iPad

http://techchannel.radioshack.com/importing-contact-list-csv-ipad-2235.html

iOS: ‘Mailbox Locked’, account is in use on another device, or prompt to re-enter POP3 password

http://support.apple.com/kb/ts2621

iCloud: Create a group and add contacts to it

http://support.apple.com/kb/PH2667

eMail Groups - You can use a third party app that many users recommend.

MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8

Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8

iPad Mail

http://www.apple.com/support/ipad/mail/

Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.

http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/

Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.

How to delete an email account on your iPad

http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html

 Cheers, Tom 😉

Good suggestion to try Googe's public DNS.

I don't really think it will work, but just in case if ISP dns server was not updated in a while... I believe you got it as always. I just really would not bet on what port is being blocked.

Second and last time - your ipad has no problem, your network is a problem. Good luck.

I have to apologize in advance that unlike Randers, I am very rude and direct person. You right now remind me someone who lost her wallet in the very dark and nasty place and since it is very nasty, does not want to look for the wallet there and looks for it someplace else ( where it is nice and warm ). If your ipad works everywhere else is that your ipad that has a problem? Why even waste time with bothering troubleshooting ipad? You wallet is lost somewhere else. What is involved in your network? Usually it is either modem and router or modem and built in router. If your ISP does not know how to help, call your router manufacturer. You may have to pay, but at least it will not be waste of time. Good luck.

I have to agree with fromsouth, nothing you do regarding changing the settings on the email account, or deleting and reinstalling it will make any difference is the issue lies with your wifi router. Since the accounts work when your iPad is connected to other wifi networks but when connected to your wifi network, you have a networking problem with your home wifi (even if it worked until 3 weeks ago).

Suggestions include unplugging your router for 15 seconds, then plugging it back in, followed by going to Settings>General>Reset on your iPad, tapping Reset Network Settings, then rejoin your wifi network and try your account. If it still doesn't work, go to the manufacturer's website for your router and see if there is a firmware update available for it, and if so, installing the update. And finally, go into your router's settings to make sure it isn't blocking ports 143 or 993. (Note: I'm not saying to change the account settings to these ports, but rather to make sure your router's security software isn't blocking them.) If you aren't comfortable with networking issues, you might consider recruiting a tech-savvy friend to come over and help you do this.

Highly unlikely.

Now I am going to quote Randers, cause you keep ignoring it but he gave you precise instructions to fix it and just too polite to insist

"

To troubleshoot this, check your wifi router to make sure it isn't blocking any required ports, as outlined in this article: http://support.apple.com/kb/HT6175, including 143 (If an IMAP account) and 993 (if using SSL)."