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chefsiva

Q: for internet

My handset apple iphone 5c internet is not working

iPhone 5c, iOS 7.1

Posted on Apr 20, 2014 7:50 AM

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Q: for internet

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  • by matt00,

    matt00 Apr 22, 2014 10:04 AM in response to chefsiva
    Level 5 (4,015 points)
    Apr 22, 2014 10:04 AM in response to chefsiva

    Hey chefsiva,

     

     

    Thanks for the question. It sounds like you are having issues with internet connectivity on your iPhone. If these issues relate to your Wi-Fi network, see this resource:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    Thanks,

     

    Matt M.