Apple TV settings not appears on the samsung TV

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4 points

Apple TV settings not appears on the samsung TV

Hey All,

The apple tv settings do not appear on the samsung screen - this leaves no option to do any thing. After reading many comments, this is what I have tried so far:

1- pressed apple tv menu + reverse button for 6 secs ..... no effect

2- pressed apple tv menu + down button for 6 secs and unplugging power for 3 secs ... no effect

3- unpairing infra-red on the imac and mac pro as the remote was controlling the sound/volume ..... no effect.

Your advice is much appreciated!

Txs

Apple TV

Posted on Apr 20, 2014 11:31 AM

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Answer 1

sheila_m.

Community Specialist

Apr 22, 2014 8:40 AM in response to Fkat

Hello Fkat,

Thank you for the detail of the issue you are experiencing with Settings on your Apple TV. It sounds like you have already restarted your Apple TV but are not seeing the Settings icon.

The next thing I recommend is restoring your Apple TV as described in the section titled “If your Apple TV still does not respond or if you were unable to follow the above steps” in the following article (you will need a micro-USB cable to perform these steps):

Apple TV (2nd and 3rd generation): Restoring your Apple TV

http://support.apple.com/kb/HT4367

Thank you for using Apple Support Communities.

Best,

Sheila M.

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