Valerian Crasto

Q: facetime not working

I am not able to connect facetime....

 

after receiveing facetime calls...it shows conecting and later in few seconds it shows fatie failed.

 

when i check the logs o fthe call...it show sbelow error.

 

"facetime answered on other device....

 

contacted support team too but didnt get much help on it.

 

my case on. (602228884)

 

there are few more guys getting same erorr.

 

https://discussions.apple.com/message/25500825#25500825

 

any help much appriciated.

 

 

 

Valerian

 

+91 740 630 2962

iPhone 4S, iOS 6.1.2

Posted on Apr 20, 2014 11:40 AM

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Q: facetime not working

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  • by Amitsen0466,

    Amitsen0466 Amitsen0466 Apr 22, 2014 8:53 AM in response to razmee209
    Level 1 (0 points)
    Apr 22, 2014 8:53 AM in response to razmee209

    I see that quite a few people are having this problem and I see on this fourm that Apple supposedly is working on it.  So was wondering... 

  • by nickhell,

    nickhell nickhell Apr 22, 2014 10:05 AM in response to Valerian Crasto
    Level 1 (0 points)
    Apr 22, 2014 10:05 AM in response to Valerian Crasto

    If thats true i ´ll never ever buy an idevice again. I jailbreak not to pirate but to make the device actually useful and mine and install what i want. Sometimes I just down want to update because i already have more functionality on my current version and because i dont want to be reading JB news all the time to know when to update.

    Really ****** off.

     

    In my case:

     

    Facetime fails from  ios 7.x ipad, and ios 6.x iphone to 2 macbooks with snow leopard and lion (all updates). Also between those two laptops and an imac with Mavericks. (all updates)

     

    Apple my family depends on FT to see their grandson.  Skype is a piece of xxxx since MS bought it.

  • by Bessadina,

    Bessadina Bessadina Apr 23, 2014 9:47 AM in response to Valerian Crasto
    Level 1 (0 points)
    Apr 23, 2014 9:47 AM in response to Valerian Crasto

    For EUROEAN customers only, here is the e-mail address where to send the complaint for this FaceTime failure, I already did! & the more the better:

     

     

    contactus.pt@euro.apple.com

     

     

    and also here is their EUROPEAN Customer Care centre postal address:

    Apple Customer Care HOLLYHILL Industrial Estate, HOLLYHILL, CORK, Republic of Ireland.

    Let's get moving, so there is no more the excuse -- oh but I didn't know ….

  • by amwlady,

    amwlady amwlady Apr 23, 2014 1:27 PM in response to razmee209
    Level 1 (0 points)
    Apr 23, 2014 1:27 PM in response to razmee209

    YES, I have contacted Apple. Facetime does not work on any of our UPDATED macbooks, iphones, ipds, desktops. We updated before facetime went down and it worked fine. I spoke to several people today and they will not acknowledge that it is an APPLE problem and keep saying it is a device problem. It is NOT a device or update problem, it is an APPLE problem. I'm so disappointed in them.

  • by TotaJee,

    TotaJee TotaJee Apr 23, 2014 3:10 PM in response to Valerian Crasto
    Level 1 (0 points)
    Apr 23, 2014 3:10 PM in response to Valerian Crasto

    I emailed my issue to the following email contactus.pt@euro.apple.com

    They acknowledge a response but it was not in English. My FaceTime has consistently not worked since Sunday 20th April.

  • by Whyisfacetimedownagain,

    Whyisfacetimedownagain Whyisfacetimedownagain Apr 23, 2014 8:38 PM in response to ssschmidt
    Level 1 (0 points)
    Apr 23, 2014 8:38 PM in response to ssschmidt

    Apple support is Closed.

  • by iSpend,

    iSpend iSpend May 2, 2014 1:56 AM in response to Valerian Crasto
    Level 1 (18 points)
    iPhone
    May 2, 2014 1:56 AM in response to Valerian Crasto

    These hobos should just implement Wifi-Calling on all Apple devices instead forcing us to use FaceTime.

  • by jonhub,

    jonhub jonhub May 28, 2014 7:05 PM in response to Valerian Crasto
    Level 1 (0 points)
    May 28, 2014 7:05 PM in response to Valerian Crasto

    Well done apple... Facetime down for months (REALLY!). I thought this was a large company that cared about fixing problems as soon as possible. Ohh look galaxy s4 video chat is working ill just use android instead bye!

  • by razmee209,

    razmee209 razmee209 May 29, 2014 8:29 AM in response to jonhub
    Level 7 (33,700 points)
    May 29, 2014 8:29 AM in response to jonhub

    jonhub wrote:

     

    Well done apple... Facetime down for months (REALLY!). I thought this was a large company that cared about fixing problems as soon as possible. Ohh look galaxy s4 video chat is working ill just use android instead bye!

    Nobody in this user to user technical forum cares if you switch to a non iphone.

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