HT202716: Update the software on your Apple TV
Learn about Update the software on your Apple TV
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Apr 22, 2014 1:16 PM in response to ermafrompaolaby pedro d,Hello there, ermafrompaola.
The following Knowledge Base article offers up some great, practical steps for troubleshooting connectivity with your Apple TV:
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
Although the entire article is very useful, the following section may be helpful in your circumstance:
Apple TV unexpectedly disconnects from the Wi-Fi network or signal strength is weak or fluctuates
- Check for any obstructions and adjust the location of your router or Apple TV; also check for sources ofpotential interference.
- Update your Wi-Fi router to the latest firmware.
- For an AirPort Base Station, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
If after attempting the above steps, your Apple TV is still unable to connect to your Wi-Fi network:
- Restart your Apple TV: Choose Settings > General > Restart.
- If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update and test again.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
