It sounds like you are seeing some unexpected issues when locally syncing Outlook contacts with your phone. I would use the troubleshooting in the following article to help resolve the issue, named:
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
Here are the first couple of steps to get you started, but there are additional steps if you need them in the article:
It is recommended that you use the latest version of your software:
- Use Windows Update to keep your computer up to date.
- Use Apple Software Update to keep your Apple software used during syncing up to date.
- Update your iPhone, iPad, or iPod touch software.
By default, your Outlook data is stored in Personal Folders format (PST) unless you are using an Exchange Server to access your data. If you are using Outlook with an Exchange Server, your data may be stored in an OST file if you have Cached Exchange Mode turned on. An iPhone, iPad, or iPod touch syncing via iTunes will sync with the default PST or OST file. When using an OST file, only information stored locally, or cached on your computer, will be available to sync.
Note: You may be able to sync your iPhone, iPad, or iPod touch directly with your Exchange server. For more information on syncing directly with an Exchange server, contact your Exchange Administrator. There are resources for Exchange Administrators, including the iPhone Enterprise Deployment guide onwww.apple.com/support/iphone/enterprise.
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Not sure why your link did not work, but I found the article: http://support.apple.com/kb/TS2776
It's just such and odd problem that I was hoping I was not the first to experience it...
I downloaded the "Smart Merge" app. in an attempt to find out how many duplicates there are,
and Smart Merge found 30+ duplicates.
Most of these duplicated contacts are now missing from Outlook and are flagged as "Facebook" contacts,
so this may be an issue with "Facebook integration" which, if I was asked, never enabled ....
More work to do, but the Facebook thing is a lead I'll be following up on ...
I found this older article, but can't locate the screen shot posted in it:
perhaps the latest version of the Facebook app. is different .........