An Error occurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again. Error -4

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An Error occurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again. Error -4

An Error occurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again.

Error -4

I am using an Airport Extreme 5th Gen. I can see it in the configuration utility but I am unable to connect.

the airport is not connected to my modem. (I plan to use the device as an access point.) do the airport routers HAVE to be configured with this software? or can I configure it like I would any other router?

I have tried to connect to the router with a cable, and wirelessly same result. done a few hard resets.

this router has always given me problems. I just cant count on it to function properly.

not that SHOULD make any difference the pc I am using to set up the router is runnig Windows 7 (x64). (utility version 5.6.1)

this router because its the only N capeable device I own. so I would like to get it to work till I can afford the new WRT router.

Windows 7

Posted on Apr 20, 2014 4:19 PM

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Answer 1

Best reply

Bob Timmons

Community+ 2024

Level 10

159,326 points

Apr 20, 2014 5:39 PM in response to nOmnomNOM3

Error -4 is almost always an indication that the connection between the AirPort Utility application and the AirPort router is is being blocked by....

1) The Windows Firewall

2) Microsoft Security Essentials...if installed on your PC

3) The anti-virus software

4) 1&2, or 2&3, or 1&3, or all of the above

When I used to use a PC, the only way that I could ever get the AirPort setup was to turn off all of the items above, configure the AirPort, then turn everything back on again.

Life would be tons easier if you had an iPhone or iPad to configure the AirPort Extreme, or you could borrow a Mac for a few minutes.

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Answer 2

nOmnomNOM3 Author

Level 1

5 points

Apr 20, 2014 9:15 PM in response to Bob Timmons

well, its not the solution I was looking for, but I suppose it will do. even once I disabled the firewall on my W7 Notebook (MSE too) it stil threw error -4 in my face. so I will just have to use an ipad when I need to change settings on this access point.

thanks for the quick answer.

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Answer 3

Apr 21, 2014 6:35 AM in response to nOmnomNOM3

IF.....you know the IP address that the AirPort has been assigned on your network, you can try to access the settings using the PC in a different way.

Let's say that the AirPort gets an IP address of 192.168.1.22 on your network, for example.

Open AirPort Utility

Click the File menu in the upper left corner of the screen

Click Configure Other

Enter the IP address that the AirPort has been assigned

Enter the password.....which is the AirPort base station or device password....not the wireless password.

Any luck?

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