Find My Friends no longer accepts invites

Question

Level 1

7 points

Find My Friends no longer accepts invites

Hello,

All of a sudden my wife and I can't send/receive invitations with Find My Friends App. Worked forever till recently. If I send the request from my phone her name will show up in the list as invited for 20 seconds then disappear. If I send the invite from her phone, I can only type in my email address that is my iCloud, but it stays grey and doesn't turn orange as valid. I have verified iCloud is working on her phone, I can manually do an iCloud backup, her Find my iPhone app works... but also on her phone...in her Contacts for her contact...I've added a photo...and when I log into Find My Friends, at the bottom of the screen where it shows "Me" it doesn't show the photo. Odd.... it's an iPhone 5, and on 7.1 Oh and location services are working on the phone too.

Any suggestions appreciated and thank you in advance. Hopefully I'm just missing something easy.

Regards,

Bob

iPhone 5, iOS 7.1, iCloud find my friends

Posted on Apr 20, 2014 4:45 PM

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Answer 1

sterling r

Community Specialist

Apr 22, 2014 7:31 AM in response to doylebob

Hey there doylebob,

It sounds like your Find my Friends invitations are not working correctly. I would use the troubleshooting from the following article to help resolve this issue:

iCloud: Troubleshooting Find My Friends

http://support.apple.com/kb/TS4008

Make sure that you have the latest version of the Find My Friends app installed on your iOS device. If the app is up to date, try the steps for troubleshooting apps purchased from the App Store.

Make sure there aren't any current issues listed in System Status affecting Find My Friends.

Make sure the issue you're seeing isn't already covered in the Help menu. Find My Friends Help is available within the Find My Friends app.

Find My Friends 3.0 or later:

On an iPhone or iPod touch, tap Me, then tap Help.

On an iPad, tap the List button, tap Me, tap Info, then tap Help.

Find My Friends 2.1.1 or earlier: Tap the Me tab, tap Account, then tap Find My Friends Help.

Quit and restart the Find My Friends app on your iOS device. Wait a minute before reopening the Find My Friends app.

Thank you for using Apple Support Communities.

All the very best,

Sterling

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Answer 2

doylebob Author

Level 1

7 points

Apr 22, 2014 7:38 AM in response to sterling r

Thank you for the reply. It's an iPhone 5 on 7.1 with ver 3.0 of Find My Friends. I have done all those steps more than once and no go. Its always worked between my wife and I till just recently. The app works on both phones. It's when you send the invite, the name stays grey and doesn't goto orange. If you're in the States you can contact me direct via email of you have more suggestions. I'm not sure what else I'm missing.

Regards,

Bob

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Answer 3

sterling r

Community Specialist

Apr 22, 2014 7:57 AM in response to doylebob

Thanks for the update!

I would next try signing out the iCloud account on both devices in Settings > iCloud, then reset the network settings on both devices:

Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

From: iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

If the issue persists try backing up both phones with this article:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766

And restore it from your backup with this article:

Use iTunes to restore your iOS device to factory settings

http://support.apple.com/kb/ht1414

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Answer 4

doylebob Author

Level 1

7 points

Apr 22, 2014 7:59 AM in response to sterling r

Apprecite the feedback, but I doubt both phones have corrupted network settings at the same time and all of sudden. Plus, find my friends still works for for my other 2 folowers.

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Answer 5

doylebob Author

Level 1

7 points

Apr 22, 2014 8:01 AM in response to sterling r

I'm sorry, but both phones all of a sudden ? No. And I"m not doing a restore on both phones. I'll contact an Apple store.. Let me know what else you think.

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