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HELP! No applications or Finder respond after start-up - MacBook Pro on Mavericks

Hi,


Currently our MacBook Pro is a bit slow on start-up and then it looks like everything has loaded until we click on something. Then the spinning wheel of death comes up and the computer freezes.


We've tried the following:


1. Repair file permissions (results all ok)


2. Repair disk (results all ok)


3. Re-installed OS X by restarting and holding down cmd + R


4. Re-booting in safe mode. Results were exactly the same problem.


It might be worth noting that we had just done some updates on the laptop via Launchpad.


Please help us, don't know what else to try!



Thank you!


M

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 20, 2014 5:59 PM

Reply
10 replies

Apr 20, 2014 6:15 PM in response to iammarilynrose

Currently our MacBook Pro is a bit slow on start-up


Might have a login item that's causing the slow startup ...




Startup your Mac in Safe Mode


A Safe Mode boot takes much longer than a normal boot so be patient.


Once you are in Safe Mode, open System Preferences > Users & Groups > Login items


Delete all login items.



Then open the Finder. From the Finder menu bar click Go > Go to Folder


Type or copy paste the following:


/Library/StartupItems


Click Go then move all items from the StartupItems folder to the Trash.



Then click Restart from your Apple  drop down menu.

Apr 20, 2014 7:27 PM in response to iammarilynrose

If this started happening without a warning of low disk space, then it's likely that the startup drive, or some other hardware component, is failing. Back up all data immediately, then run Apple Diagnostics or the Apple Hardware Test.

Even if the test is negative, you should make a "Genius" appointment at an Apple Store to have the machine tested more thoroughly.

Apr 21, 2014 6:34 AM in response to iammarilynrose

If you want to preserve the data on the startup drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.

There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.

1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

2. If Method 1 fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

HELP! No applications or Finder respond after start-up - MacBook Pro on Mavericks

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