2 Replies Latest reply: Apr 24, 2014 1:22 AM by G.Alby
G.Alby Level 1 (0 points)

Hi everyone, here is my problem.

 

I have an iPhone 4 32GB. It was on iOs 5.1 (always worked perfectly) untill few days ago I have upgraded to iOs 7.1.

The problem after the upgrade is that phone calls or sms messages fails to be received. Strange thing is I can receive at times calls from cellphones, but I don't receive calls from land line numbers. And text messages arrive all at once after hours.

I have restored the phone in DFU mode twice, set up as new phone , tried a hard reset, network reset... nothing worked. It still fails to receive phone calls and sms messages.

Before you ask, the "don't disturb" is disabled.

 

I live in Italy and have a contract with TIM, i spoke with their cistomer service and according to them there's nothing more i can do on my end.

Any idea?

 

Thanks


MacBook Pro, OS X Mavericks (10.9.2)
  • mario49 Community Specialists

    Hey G.Alby,

     

    Thanks for using Apple Support Communities.

     

    There are some steps in both of these article you can still try to resolve these issues.

     

    iPhone: Troubleshooting issues making or receiving calls

    http://support.apple.com/kb/TS3406

     

    1. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:
        Some updates may require a Wi-Fi connection.
    2. If the iPhone has a SIM card, reseat the SIM card.

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    Have a nice day,

    Mario

  • G.Alby Level 1 (0 points)

    Ciao Mario,

     

    Apparently the issue was solved (and I hope definitely) by the carrier TIM. They gave me a vake call talking about very vake problems on the network, and then all was working fine receiving calls and text messages.

     

    The carrier on the phone shows to have an update available, but I'm a little concerned to update since my phone is working well at the moment.

    Not sure whether you're Italian and if you heard of similar issues, if you did I would like to hear.

     

    Regards