HT200197: Get help with audio, video, or power on Apple TV

Learn about Get help with audio, video, or power on Apple TV
apneail

Q: the colour on my apple tv is not right. itsshowing every thing in a grean and purple colour. i have restarted apple tv and changed the hdmi cable but the problem stiil persists

the colour on my apple tv is not right. the only colours are black white green and purple. i have retatrted my apple tv and chenged the HDMI cable all with no success.

 

any suggestions of what else i can try?

Apple TV

Posted on Apr 21, 2014 3:09 AM

Close

Q: the colour on my apple tv is not right. itsshowing every thing in a grean and purple colour. i have restarted apple tv and changed ... more

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Apr 21, 2014 3:49 AM in response to apneail
    Level 10 (103,693 points)
    Apple TV
    Apr 21, 2014 3:49 AM in response to apneail

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)

     

    If this doesn't help, try it on another TV, if the problem persists you possibly have a failed unit.