HT203174: iTunes: Possible iTunes Store errors
Learn about iTunes: Possible iTunes Store errorsQ: i restarted my phone and multiple apps that i use often disappeared. i tried to go re-download them but in the app store it just s ... i restarted my phone and multiple apps that i use often disappeared. i tried to go re-download them but in the app store it just says "open" instead of download, like i never even lost them. What do i do?? more
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All replies
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Helpful answers
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Apr 21, 2014 7:53 AM in response to jaimekdby Axeman1020,Try a reset:
Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)
Make sure they were not accidentally moved to a different page or into a folder.
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Apr 21, 2014 7:55 AM in response to Axeman1020by jaimekd,I have tried this as well :/ I don't have any folders on my phone so there is no where else they could be.
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Apr 21, 2014 7:58 AM in response to jaimekdby Axeman1020,Do they show in Spotlight search (swipe down from the middle of the screen)?
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Apr 21, 2014 8:00 AM in response to jaimekdby Axeman1020,What apps are missing?
Are they iOS stock apps?
Have you checked your restrictions:
Settings > General > Restrictions -
Apr 21, 2014 8:32 AM in response to Axeman1020by jaimekd,restrictions are turned off, and they only show up in the app store or in my updates
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Apr 21, 2014 8:34 AM in response to jaimekdby jaimekd,i can't remember all of the ones that are missing but one of them is afterlight, which i paid for
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Apr 21, 2014 8:37 AM in response to jaimekdby Axeman1020,They do not show when you search for them?
You can try resetting your Home Screen Layout:
Settings > General > Reset > Home Screen Layout -
Apr 21, 2014 8:39 AM in response to Axeman1020by jaimekd,I just tried doing that and they still didn't come back :/
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Apr 21, 2014 8:39 AM in response to jaimekdby Axeman1020,Do the missing apps show here:
Settings > General > Usage (it may take a second to load) > tap Show All Apps (if there are not all listed) -
Apr 21, 2014 8:43 AM in response to Axeman1020by jaimekd,they do show up but they don't have names by them
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Apr 21, 2014 8:46 AM in response to jaimekdby Axeman1020,Try deleting them then redownload them from the App Store.
In Settings > General > Usage > tap the app > Delete App
Then open the App Store app > Updates > Purchased > find the app & redownload by tapping the cloud icon on the right
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Apr 21, 2014 8:52 AM in response to Axeman1020by jaimekd,It won't let me download anything though. I tried downloading something new and it showed that it downloaded and said open but it doesn't show up anywhere else on my phone.
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Apr 21, 2014 8:54 AM in response to jaimekdby Axeman1020,Are you sure they are not on a different page?
Try swiping your finger across the screen from right to left.
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Apr 21, 2014 8:58 AM in response to Axeman1020by jaimekd,ive done that, they are completely gone from everywhere except the app store