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Can't Access iTunes Store on MacBook or iPod touch

Since I can't access iTunes Store on my MacBook Air or iPod touch, I guess there may be something wrong with my Apple ID. So I just give a brief explanation about what I've done in the past 2 hours with my Apple account.


I updated my Shipping/billing address on iTunes on my MacBook first and then I began buying some songs from an album.

This album is $9.99 in total including 25 items every of which costs $2-3. I was trying how the whole 'Complete My Album' thing worked so I bought 4 singles from the album (via my iPod), which cost me around $8. So I couldn't just pay another $1 to get the entire album due to iTunes policy. Then I bought the entire album at $9.99, on my iPod. The whole purchasing process was done in Music app instead of iTunes Store. While I was downloading these items, I tried accessing my Apple ID on my MacBook but I failed.

After the 25 items were downloaded, I deleted the three MVs from my iPod. Then I tried accesing iTunes Store on my iPod and I failed as well.

Then I logged in my Apple ID on Apple website and changed my phone number.


I can't access iTunes Store on both devices now, still.


Could anyone help me, please? I really wonder if it's the problem with my Apple account, MacBook or iPod, OR even all of them.

iPod touch (5th generation), iOS 7.1, It also concerns my MacBook Air.

Posted on Apr 21, 2014 9:47 AM

Reply
3 replies

Apr 23, 2014 10:22 AM in response to ZhengzhiChen

Hello ZhengzhiChen


Check out the articles below to troubleshoot and resolve issues with connecting to the iTunes Store. Check for issues on the router end that may be blocking it. Even check simple things like the Date and Time are correct on your iPod touch and Mac.


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Regards,

-Norm G.

Apr 24, 2014 7:55 AM in response to norm123

It has happened a few times since I changed some account information (billing address and phone number) a couple of days ago.

Every time I purchased a song or an album via Music app on my iPod touch, I couldn't access App Store or iTunes Store on my MacBook Air or iPod. Then I went to bed and got up the next day, finding out everything back to normal.

Since it happened several times and I lost all my access to both App Store and iTunes Store on both my devices every time, I think the problem may be related to my Apple ID. It's really strange.

Apr 24, 2014 7:56 AM in response to norm123

It has happened a few times since I changed some account information (billing address and phone number) a couple of days ago.

Every time I purchased a song or an album via Music app on my iPod touch, I couldn't access App Store or iTunes Store on my MacBook Air or iPod. Then I went to bed and got up the next day, finding out everything back to normal.

Since it happened several times and I lost all my access to both App Store and iTunes Store on both my devices every time, I think the problem may be related to my Apple ID. It's really strange.

Can't Access iTunes Store on MacBook or iPod touch

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