TS3824: iMac (Mid 2011): Unresponsive white screen on startup or vertical lines on screen
Learn about iMac (Mid 2011): Unresponsive white screen on startup or vertical lines on screen
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All replies
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Helpful answers
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Apr 21, 2014 10:49 AM in response to Lyonhairby rkaufmann87,Take it into your local AppleStore or AASP to be looked at, if you bought AppleCare any hardware failure will be covered. If you chose not to get AppleCare then any repairs will be at your expense.
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Apr 21, 2014 12:30 PM in response to rkaufmann87by Lyonhair,I was hoping to speak to Apple themselves about my issue. My local Apple store is too far away. Is there anyway to talk to apple via email?
I thought there was a way to start your iMac in an emergency independent of my hard drive. From a flash drive for example? If this can be done, where can I get the appropriate software to put on the flash drive?
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Apr 21, 2014 1:53 PM in response to Lyonhairby rkaufmann87,★HelpfulLyonhair wrote:
I was hoping to speak to Apple themselves about my issue. My local Apple store is too far away. Is there anyway to talk to apple via email?
I thought there was a way to start your iMac in an emergency independent of my hard drive. From a flash drive for example? If this can be done, where can I get the appropriate software to put on the flash drive?
You will need to call AppleCare if you want to speak to them yourself. They don't participate in this forum in any fashion, and no they don't support via email. If you don't have AppleCare you will be charged, otherwise you will need to take it into an Apple Store or AASP. If you don't know how to contact AppleCare or an AASP please start with AppleCare Contact Info
Good luck.
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Apr 22, 2014 12:34 AM in response to rkaufmann87by Lyonhair,Thanks for the information rkaufmann87. I just noticed that my plug is not an apple plug. I don't know who changed the plug lead, but I suspect this is what's causing the problem.