Hello Kate,
Thank you for providing the details of the issue you are experiencing with your iPhone 5.
I recommend following steps 2-6 below for an issue like this:
- If a single application is not responding or stops responding when it opens, you can force it to close.
- If the device is unresponsive or if certain controls aren't working as expected, restart your device.
- If the device remains unresponsive or does not turn on (or power on),reset your device.
- If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
- If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
- Let charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
- If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.
