HT201272: Download your past purchases
Learn about Download your past purchases
Q: I cant find some of my past purchased songs. why is that? where could they be ?
-
Apr 23, 2014 6:48 AMby sheila_m.,Hello yarinein,
Thank you for the question. It sounds like you are not seeing your previous iTunes purchases when following the steps in this article:
http://support.apple.com/kb/HT2519
If you have have verified that you are signed in with the same Apple ID you used to make these purchases, the purchases may be hidden. You can unhide them using these steps:
To unhide your purchases
- Open iTunes on your Mac or PC.
- If you're not already signed in, choose Store > Sign in.
- Choose Store > View My Account. (You may be asked to enter your password again).
- On your Account Information summary, scroll down to the "iTunes in the Cloud" section and click Manage.
- Choose a content type by clicking Music, TV shows, Apps, or Books from the top.
- Click the Unhide button next to the item you would like to restore.
Note: If the item you are unhiding is not already downloaded on your computer locally, it will begin downloading automatically.
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
If purchased songs are not hidden, I recommend reporting this issue to the iTunes Store using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.
