Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to fix my account that has no valid recovery email and is locked

I need help right now


I don't remember my security answer to the 2 questions, and when I asked for a reset with recovery email, the email that was being used is invalid; basically means that the email used no longer exists.


How do I fix this?

itunes-OTHER, Windows 7

Posted on Apr 21, 2014 12:54 PM

Reply
1 reply

Apr 23, 2014 6:30 AM in response to RoxasGX

Hello RoxasGX,


Thank you for the details of the issue you are experiencing with your security questions. I found an article with some useful information if you cannot remember the answers to your security questions:

What should I do if I don't remember the answers to my Apple ID security questions?

Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.

If you are confident you can't remember them, try one of the following:

Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.


You can find the full article here:

Apple ID: All about Apple ID security questions

http://support.apple.com/kb/HT5665


If you continue to have issues, please contact our Account Security Team as outlined in this article:


Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699


Thank you for using Apple Support Communities.


Best,

Sheila M.

How to fix my account that has no valid recovery email and is locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.