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My i phone won't "slide to unlock," won't tahe my passcode and if I do manage to get the correct passcode in it disables the phone don't know what to do

My i phone won't allow me to slide to unlock, doesn't slide the whole way. Then when I try to put my passcode in it doesn't accept it and I get a message i phone is disabled try again in 60 mins. I would be happy to get rid of my security code if I knew how?

iPhone 4, iOS 4

Posted on Apr 21, 2014 1:46 PM

Reply
1 reply

Apr 23, 2014 1:03 PM in response to mullavea

Hello mullavea


Check out the articles below to troubleshoot the touchscreen on your iPhone. Because your iPhone is getting disabled, try and put your iPhone into recovery mode and then use iTunes to restore it and then start testing the touchscreen afterwards.


iOS: Forgotten passcode or device disabled after entering wrong passcode

http://support.apple.com/kb/ht1212


iPhone, iPad, iPod touch: Troubleshooting touchscreen response

http://support.apple.com/kb/TS1827


Regards,

-Norm G.

My i phone won't "slide to unlock," won't tahe my passcode and if I do manage to get the correct passcode in it disables the phone don't know what to do

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