dropped mac book

Question

Level 1

0 points

dropped mac book

All,

Dropped my Mac Book Pro last night from about 3 feet. It hit in the rear right corner. Worked ok then it went to sleep and would not boot all the way up. It only booted to a gray screen. Took it to Genius Bar today and the etch told me that the hard drive is still good. I went and bought a HD enclosure to retireve the info in it. The Apple guy said he did the same thing and could see all of my info at the store.

Get home and remove drive and install in enclosure. Nothing happens for me. It starts up, clicks, and stops. Its keep doing this. Does this mean the HD is done? What would be the case in the Apple tech seeing my data and me not even able to boot the drive?

I am using a Dynex USB 3.0 2.5" SATA HD Enclosure.

Thanks...dw.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 21, 2014 2:31 PM

Reply

Answer 1

OGELTHORPE

Level 9

57,305 points

Apr 21, 2014 3:36 PM in response to davejess

You will have to connect this HDD to another Mac that is functioning to retrieve you data.

Simply installing the HDD in an enclosure and connecting to your damaged MBP will not allow you to access the data any more than if it were still installed inside the MBP.

Ciao.

Reply

Answer 2

davejess Author

Level 1

0 points

Apr 21, 2014 3:40 PM in response to OGELTHORPE

I hooked up the HDD to my functional Mac Air.

Reply

Answer 3

OGELTHORPE

Level 9

57,305 points

Apr 21, 2014 3:44 PM in response to davejess

The MBA should recognize the external HDD. Check for it in Disk Utility.

Ciao.

Also check the Finder Preferences settings on the MBA. See if they are set to show connected HDDs.

Message was edited by: OGELTHORPE

Reply

Answer 4

davejess Author

Level 1

0 points

Apr 21, 2014 5:14 PM in response to OGELTHORPE

Set preferences to detect HDD and external disks. I get nothing. I also checked disk utility and nothing there either.

Light comes on HDD enclosure and the disk starts up, clicks, and slows back down. starts up, clicks, and slows back down.

My MBA reads my Toshiba 1TB external.

Reply

Answer 5

OGELTHORPE

Level 9

57,305 points

Apr 22, 2014 2:43 AM in response to davejess

Every thing that you have done indicates to me that the HDD is inoperative. If the technician told you he can read the data on the disk, he knows something I don't. I would bring it back to him and query him specifically how he is able to do it. Pretend your from Missouri, the "Show Me State'. If you find out, let me know.

If the data is valuable, it probably could be retrieved by a professional service. But that is very expensive with no guarantees.

The only other thing to try is to verify if the enclosure is not faulty. Install another HDD and see if it works properly.

Ciao.

Reply

Answer 6

davejess Author

Level 1

0 points

Apr 22, 2014 6:44 PM in response to OGELTHORPE

Do you know what devices the Genius Bar uses to view info on hdd? Due to the fact that the tech at the bar was able to see my info but get home and install into enclosure I can't. Not sure if they have better devices or apple certified devices?

Also have you ever tried freezing the hdd to try and free up?

Thanks.

Reply

Answer 7

OGELTHORPE

Level 9

57,305 points

Apr 23, 2014 2:30 AM in response to davejess

davejess wrote:

Do you know what devices the Genius Bar uses to view info on hdd?

No I do not.

Also have you ever tried freezing the hdd to try and free up?

No I have not.

Ciao.

Reply

Answer 8

Csound1

Level 9

59,973 points

Apr 23, 2014 2:50 AM in response to davejess

davejess wrote:

have you ever tried freezing the hdd to try and free up?

Thanks.

Yes, the results are erratic but sometimes that will give you access for a short while.

Reply

Answer 9

davejess Author

Level 1

0 points

Apr 23, 2014 4:33 PM in response to OGELTHORPE

Found someone with a Black widow recovery device. Some reason it worked. Nothing wrong with original drive. Recovered everything and placed on an external. Thanks again for your input. Buying an external 2TB drive soon. :).

Reply

Answer 10

Apr 23, 2014 5:06 PM in response to davejess

davejess wrote:

Buying an external 2TB drive soon. :).

buying ONE is a big mistake as well

Methodology to protect your data. Backups vs. Archives. Long-term data protection

Reply

Answer 11

davejess Author

Level 1

0 points

Apr 23, 2014 5:23 PM in response to PlotinusVeritas

True. Already have a 1TB that's not full.

Reply