Facetime and Snow Leopoard issue
I just download Facetime from the Mac Store today (April 21). I'm on Snow Leopard (10.6.8) and when I try signing in, unable to. Anyone else have this problem? I thought the bug was fixed.
Mac OS X (10.6.8)
User profile for user:
sterling r
User level:
Community Specialist
Hey there JLOK,
It sounds like you are unable to make a FaceTime call on your computer. Use this info from the following article to update the application first:
Install the latest FaceTime update available from the Updates pane of the Mac App Store to resolve this issue.
From: OS X: FaceTime calls no longer connect when using Snow Leopard
If this does not resolve the issue, use this troubleshooting from the following article:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you encounter issues making or receiving FaceTime calls, try the following:
- Verify that FaceTime is enabled in FaceTime > Preferences.
If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
- Verify that the Date, Time, and Time Zone are set correctly:
- From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
- Enable "Set Automatically".
- Click the Time Zone tab and confirm the closest city is correct.
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewallfor necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Thank you for using Apple Support Communities.
All the best,
Sterling