1 Reply Latest reply: Apr 23, 2014 8:54 AM by sterling r
JLOK Level 1 Level 1 (0 points)

I just download Facetime from the Mac Store today (April 21).  I'm on Snow Leopard (10.6.8) and when I try signing in, unable to.  Anyone else have this problem?  I thought the bug was fixed.


Mac OS X (10.6.8)
  • sterling r Community Specialists Community Specialists (5,935 points)

    Hey there JLOK,

     

    It sounds like you are unable to make a FaceTime call on your computer. Use this info from the following article to update the application first:

    Install the latest FaceTime update available from the Updates pane of the Mac App Store to resolve this issue.


    From: OS X: FaceTime calls no longer connect when using Snow Leopard

              http://support.apple.com/kb/TS5411

     

    If this does not resolve the issue, use this troubleshooting from the following article:

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling