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NMS1

Q: I ordered a TV series…I can see where the $$ was taken from our account but I can't find the series anywhere on my iTunes account??

ordered a TV series…I can see where the $$ was taken from our account but I can't find the shows anywhere in our itunes account.

Posted on Apr 21, 2014 4:33 PM

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Q: I ordered a TV series…I can see where the $$ was taken from our account but I can't find the series anywhere on my iTunes a ... more

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  • by sterling r,

    sterling r sterling r Apr 23, 2014 9:01 AM in response to NMS1
    Community Specialists
    Apr 23, 2014 9:01 AM in response to NMS1

    Hello NMS1,

     

    It sounds like you are unable find these TV shows you purchased in a series, but you have been charged for them. I would start by checking to see if you can download them from your Purchases in the iTunes Store with this article:

     

    Download past purchases

    http://support.apple.com/kb/ht2519

     

    The steps are different if you are on an iOS device vs. a computer, so choose the appropriate section for the device you want to download them to.

     

    If you cannot find it in your Purchases, I would next reach out to the iTunes Store support team for additional assistance:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling