Viber Activation Code preventing me from using my iPhone!

@ViberTeam


Hi there,



I have been using Viber on my iPhone 4S for a while. Today, suddenly, a Window popped up claiming that my passcode has expired. I had no option other than pressing "Continue". When I did so, I was prompted to either enter the passcode and press continue, or to click on "Emergency". I tried a few times to press continue without entering any number, but it did not work. After that, I tried to enter the old passcode that was sent to me when I first registered with viber, but it was "invalid".



My iPhone is almost unusable now since this passcode window is always on the screen not allowing me to access any other app. I even failed to unistall Viber the normal way (since I am unable to navigate through the desktop pages). I launched viber and (with some tricks) tried to deactivate my account from the "More" menu. I was prompted to enter my phone number and other details. I did so, and I was SMSed a new passcode number. I tried to enter this number when I got the "expired passcode" box, but again, it did NOT work.



Briefly, Viber's posted solution of uninstalling viber, then reinstalling it again after 24 hours does not work for me because:



1. The passcode pop-up window prevents me from uninstalling viber



2. This means that I will have to live with a non-usable phone until this problem is solved!



Please help!

Posted on Apr 21, 2014 8:03 PM

Reply
4 replies

Apr 21, 2014 8:08 PM in response to i.amer

Sounds like a mission for ViberTeam. Don't they have a support page?


But for the sake of completeness... Have you tried resetting the device by holding the sleep wake button and home button at the same time for around 10 seconds or until the apple logo pops up? That should get you out of the Viber application.


Message was edited by: ssschmidt

Apr 21, 2014 8:28 PM in response to i.amer

You should attempt to back up the iPhone, then restore is again. This may just kick the message off the screen... at least for the time being.

May 23, 2014 12:12 PM in response to i.amer

Hi,


This is an official Viber representative.


We would like to investigate what's going on with your Viber account. Please open a support ticket and a support agent will be in contact with you shortly.


Please include all of the information that you provided above, as well as a screenshot of the pop-up window.


Thanks!


I may receive some form of compensation, financial or otherwise, from my recommendation or link.


<Edited by Host>

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Viber Activation Code preventing me from using my iPhone!

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