sarah.crc10 Author

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What is going wrong?

Hi there,

I recently got a brand new MacBook Pro 13" with Retina. I own and have had for a while an iPhone 4S. I want to connect my phone to my laptop using a USB cord so that I am able to backup my phone onto my computer. However, when I connect my phone to my computer with a USB cord, it toggles charging and not-charging very quickly. One second it'll be charging, the other it won't be and this continues until I unplug my phone. I was wondering if this is an issue with the USB cord, my phone, or my new laptop.

Any advice/help is much appreciated.

Thanks:)

MacBook Pro with Retina display, iOS 7.1

Posted on Apr 21, 2014 8:47 PM

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12 replies

Level 5

6,138 points

Apr 21, 2014 8:51 PM in response to sarah.crc10

Is this a genuine Apple cable? You might want to try a different cable and see if that solves it.

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Level 3

645 points

Apr 21, 2014 8:52 PM in response to sarah.crc10

Have you tried a different cord? That could be the issue, and would be a simple fix if so.

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sarah.crc10 Author

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Apr 21, 2014 8:53 PM in response to Andy-J-D

I have tried two different cords.

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sarah.crc10 Author

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Apr 21, 2014 8:54 PM in response to BobRz

I have tried two different cords however neither of them were genuine Apple

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Level 5

6,138 points

Apr 21, 2014 8:55 PM in response to sarah.crc10

That's probably your issue. Get a genuine Apple cord.

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Apr 21, 2014 8:59 PM in response to sarah.crc10

The USB cable does not have to be an Apple cable. Only the charger has to be an Apple certified charger.

Here is a Support Article that may help you to troubleshoot the issue with your USB connection:

http://support.apple.com/kb/TS5254?viewlocale=en_US

Cheers,

GB

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Level 5

6,138 points

Apr 21, 2014 9:00 PM in response to gail from maine

But a non-Apple cable can cause this kind of problem.

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Apr 21, 2014 9:01 PM in response to BobRz

Not a USB cable - only a charger.

GB

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Level 5

6,138 points

Apr 21, 2014 9:06 PM in response to gail from maine

The cable's data pins can be defective while the charging pins are ok. I'm betting on the cable.

Number 7 on the link you sent her says just that.

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Apr 21, 2014 9:08 PM in response to BobRz

You are correct BobRz - my BAD! 😟

Cheers,

GB

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Level 5

6,138 points

Apr 21, 2014 9:11 PM in response to gail from maine

Traumatic post distress syndrome, Gail. We all get it at some point. For me it's usually when I haven't had enough caffeine.

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Apr 21, 2014 9:12 PM in response to BobRz

😁 I think I need some chocolate!

GB

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