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I am operating on OS X 10.9.2. I have spoken with apple who told me to talk to HP re correct driver however HP have said it is Apple/Mac who provide HP with the correct driver which only goes to 10.9 and does not cover anything newer.
MacBook Pro (Retina, 15-inch, Late 2013), Other OS, OS X 10.9.2
It says here that the driver for your Designjet is available for auto-download when you add the printer in Print & Scan prefs:
http://support.apple.com/kb/ht3669#HP
So, you need to explain a little better what exact problem you are having.
Do you get a message "couldn't download software from the server when adding the printer in Print prefs?"
Or does it add ok and then not print?
I don't know what you mean by newer? 10.9.2 is just an update of 10.9 - it is still 10.9 Mavericks.
Thanks for the reply Greg.
Looking at the link you posted it doesnt appear to have the HP Designjet 500 - only similar ones with additional letters after such as plus etc. May be this is why?
I load the software fine, it appears on my printer list even with a green light. However as soon as i send to print the message states 'sending data to printer' however it then automatically goes into pause, the green light then turns to amber and the message says 'unable to send data to printer!
I have tried deleting the printer and the software with the printer folde rin libraries and re-loading but nothing works.
Apple say it is definately a driver issue and that i should talk to HP to ensure the correct driver is downloaded. However HP say that the latest 10.9 is the latest driver and because my upgrade is 10.9.2 it is maybe no longer compatible and that I should talk again to apple to provide a new driver that would solve this problem.
It's just really frustrating. You spend all the money on updating your technology and then other items which worked well before no longer function. I can also no longer wirelessly scan from the office network printer Ricoh Aficio MP C300SR since the new maveric operating system came out!!
I'm certain you have misunderstood HP and Apple regarding the driver. Apple makes available drivers _From HP_, for automatic download. Apple doesn't provide the drivers, HP does. I'm sorry I don't have a Designjet, so I can't test anything for you.
Can you please give me the details of how the printer is connected (USB or Jetdirect network card, etc), and which model of Designjet 500 you have? Which connection did you choose in Print & Scan prefs?
Refer here:
Thanks for your reply.
The model number for my design jet 500 is C7769B. It is connectted via a USB cable. (It all worked absolutly fine on both my aold macbook and also my colleagues macbook - it now works on either since i upgraded my macbook which came with Maverick and my colleague upgraded he operating system to Maverick.
OK, your model is a non-postscript 24 inch version, which is listed as a supported auto-download driver.
I suggest you try installing the HP driver update from:
http://support.apple.com/kb/dl907
And while you're at it, Reset the Printing System before Adding ( + ) the printer again in Print & Scan prefs:
http://support.apple.com/kb/PH14141
Good luck.
My Hp Design Jet 500 will not print from my new macbook pro
