HT1535: Manage content manually on your iPhone, iPad, and iPod

Learn about Manage content manually on your iPhone, iPad, and iPod

tylersmom22

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Q: I'm trying to take a lot of the music off my iphone. When I plug it into my computer and it shows at the upper right corner of the itunes screen and I click on it, it disconnects it. There's no drop down menu, no summary option, it just disconnects

I'm trying to take a lot of the music off my iphone. When I plug it into my computer and it shows at the upper right corner of the itunes screen and I click on it, it disconnects it. There's no drop down menu, no summary option, it just disconnects my iphone.

iPhone 4, iOS 6.1.3

Posted on Apr 22, 2014 10:51 AM

I have this question too

Q: I'm trying to take a lot of the music off my iphone. When I plug it into my computer and it shows at the upper right corner of the ... more

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by brenden dv,

brenden dv Apr 24, 2014 7:39 AM in response to tylersmom22
Community Specialists

Apr 24, 2014 7:39 AM in response to tylersmom22

Hi tylersmom22,

If you are having unexpected disconnect issues with your iPhone when connected to iTunes, you may find the troubleshooting steps in the following article helpful:

iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254

Regards,
- Brenden
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HT1535: Manage content manually on your iPhone, iPad, and iPod

Q: I'm trying to take a lot of the music off my iphone. When I plug it into my computer and it shows at the upper right corner of the itunes screen and I click on it, it disconnects it. There's no drop down menu, no summary option, it just disconnects

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by brenden dv,

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