airport express not accepting some iOS/mac devices. message that "password is incorrect."

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Level 1

4 points

airport express not accepting some iOS/mac devices. message that "password is incorrect."

hi all,

i have att uverse. my aiport extreme is being used as my wireless router. att modem is handeling hardlined. has worked perfectly until yesterday. att came to the house to hook up tv. accoring to them, they never touched the network. at some point during that, airport extrme stopped lettingsome users connect. it was all mac devices. only thing that would connect was imac (that is also hard wired) response from extreme was either that password was incorrect (correct password was entered) or it said it could not connect. i tried connecting my macbook air to ethernet and connecting wiresley (like the imac) but that did not work. airport utility and light on extreme both green.

what i've tried:

soft reset on airport extreme

factory reset on airport extreme

reset all network setting on ios devices

deleted all passwords in keychain access on macbook air

deleted all previous saved networks in network preferences

moved airport extreme to numerous locations

banged head against wall 6 times

thanks

Posted on Apr 22, 2014 12:50 PM

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Answer 1

Best reply

John Galt

Level 10

140,948 points

Apr 22, 2014 1:22 PM in response to lastmonkey

It sounds as though you took all reasonable steps, which likely included resetting AT$T's Uverse modem, but you did not specifically mention that.

If you didn't, try it. Power it down and let it rest a moment or two. While you wait, you might as well power down the Extreme also. It stands to reason you did nothing to your network so there should not have been any need to change any of its client device's settings.

Shut down your iMac as well as any other wired devices. Power up the Uverse modem, then the Extreme, then attempt to connect using one iOS device. Make absolutely certain that it's connecting to your Extreme and not someone else's wireless. If that works, try another iOS device, then continue to the other wireless clients, followed by wired ones.

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