Mac Pro 2013 keep freezing

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Level 1

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Mac Pro 2013 keep freezing

Its been a while i'm searching a solution for this.

Since I have my new Mac Pro (February 27th) it keeps freezing. I can still move my mouse, music keep playing, but i can't do anything else. I have to reboot manually the computer. I called Apple Care 3 times. Did a PRAM reset, verify & repaid disk, format the Mac but the problem is still there.

its random and i can't put the finger on what's going on.

At first it was just freezing. But a month later, screen started to "glitch", like the graphic card was about to die. I'm using the same material than on my other Mac (screen, mouse, external hard drive, keyboard etc.) The only thing i change its the computer. Everything was fine BEFORE.

I thought it could be my external hard drive (because it was always open for Time Machine and get my backup files from my older Mac). I verify the disk, the firmware, but evrything was OK. So I turn it off and everything was fine for about 8 days. Open the computer this morning, turn on the External Hard Drive and 15 min later, it froze. I emailed LaCie company, made some verification with them, they think it could be the cable. I turn my External Drive off and continue my work. Thought after 2 months finally i was over with this.

Unfortunately, the Mac froze again 4 hours later.... but the External Hard Drive was off...

I can't find any pattern. I had the same app opened as usual (thunderbird, transmit, itunes, chrome, sublime text,skype) nothing to crash a brand new Mac Pro.....

Honestly i'm very disappointed.

Anyone have an idea ??

Mac Pro (Late 2013), OS X Mavericks (10.9.2)

Posted on Apr 22, 2014 1:16 PM

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Answer 1

heycorky

Level 1

14 points

Aug 4, 2017 9:53 PM in response to brissou

I have had this exact issue ever since I have had the MACPRO it just freezes, I have reformatted Yosemite El Capitan and Sierra and it still freezes, there is definitely something defective with these machines. Took to Apple they reformat tested, found nothing I get it home and it FREEZES, the APPLE TECH does not seem to care. These machine are not cheap and its very disappointing that Apple will not admit it's a hardware fault. All my other Mac work perfectly with my software, so why does the FLAGSHIP MacPro not work????? Its just ridiculous!!!!! FIX IT APPLE your a billion dollar company take care of your customers. . . .

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Answer 2

heycorky

Level 1

14 points

Aug 4, 2017 9:55 PM in response to heycorky

These are articles that prove it's not software it's defective hardware, HELP ME OUT APPLE and FIX MY MACHINE THAT COST thousands . . ..

ARTICLE BELOW

It is also the MPG position that Apple, having broken sleep and display support with some displays is also (to MPG’s knowledge) not coming clean on the state of the graphics drivers with the 2013 Mac Pro, which MPG testing shows make Photoshop CC too unstable to use on the 2013 Mac Pro with certain other Photoshop filters. The 2013 Mac Pro is a high-end machine that professionals rely upon and invest huge sums in, and hence Apple must step up to the plate first by fixing the broken testing processes at Apple (hardware and software with some extremely dangerous failures), 2nd by having the integrity to acknowledge bugs, and 3rd by providing a timeline for fixes.

The 2013 Mac Pro offers much ballyhooed dual* AMD graphics. Apple just barely shipped it at the end of 2013 to meet the promised deadline, but was it shipped prematurely to meet that deadline with inadequate testing of the dual-GPU graphics system? Readers can ponder that for themselves, perhaps in the context of Apple Core Rot.

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Answer 3

lllaass

Level 10

210,945 points

Apr 22, 2014 1:24 PM in response to nitromedia

Run Apple hardware test

Using Apple Hardware Test

Call Apple since even without AppleCare you get 90- days of free telephone support

Complimentary Support (USA)

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Answer 4

turbostar

Level 4

2,951 points

Apr 22, 2014 1:47 PM in response to nitromedia

agree, apple hardware test but also on your reformat, did you do a true clean install by booting into internet recovery and deleting the disk before reinstalling?

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Answer 5

nitromedia Author

Level 1

0 points

Apr 22, 2014 3:33 PM in response to turbostar

Yes i did a true clean install. I followed Apple Care Service advice.

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Answer 6

nitromedia Author

Level 1

0 points

Apr 22, 2014 3:39 PM in response to lllaass

Did the Apple Hardware Test, everything's fine.

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Answer 7

lllaass

Level 10

210,945 points

Apr 23, 2014 3:47 AM in response to nitromedia

Either call AppleCare againor, better yet,

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 8

nitromedia Author

Level 1

0 points

Apr 23, 2014 5:58 AM in response to lllaass

Badly for me, i can't make it froze on purpose, so i'm not sure the Genius Bar could help me much... Guess i'll call AppleCare again.

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Answer 9

turbostar

Level 4

2,951 points

Apr 23, 2014 7:21 AM in response to nitromedia

keep your phone with you, record a few videos of it freezing and take with you

if not, the g bar trip will be a waste, they will check diag (clean) and reinstsall osx so if they can't see the issue, they will say nothing is wrong

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Answer 10

nitromedia Author

Level 1

0 points

Apr 23, 2014 7:35 AM in response to turbostar

Good idea, I'll do that (since i'm 3 hours aways from the nearest AppleStore) !

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Answer 11

turbostar

Level 4

2,951 points

Apr 23, 2014 7:39 AM in response to nitromedia

just make sure to disconnect everything, even that ext hd, from the machine it could be an issue with something else

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Answer 12

May 17, 2014 3:15 AM in response to nitromedia

Hi nitro

I'm having the same problems you have.

Are you using adobe software ? This seems to be the cause, at least that's what apple's second line support team is gathering from a system data collection I sent in. The exact same setup with mavericks, hw and sw works perfectly on a 2011 MacBook Pro and on a 2209 Mac Pro. I haven't gotten work done for weeks because of this. Two weeks in a apple certified repair shop with no errors found. Of course they wipe the hard drive and use only system test tools, and none of the software we as users buy macs for.

Have you made any progress with these errors ?

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Answer 13

nitromedia Author

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May 17, 2014 11:20 AM in response to nitromedia

I thought too it could be a software problem but it isnt.

In my case, Its been a **** of a road but i'm Almost done ! I had to go to the Genius Bar 2 weeks ago (Nice 6 hour trip) and they agreed to change my Mac Pro for another one. They authorize the remplacement but Since i've got a Custom Build, i had to call back AppleCare to arrange a pick up. Apple Care Service told me they have to get my Mac Pro back before sending me another one. So i would lose my computer for 3 or 4 weeks. Since its my work computer, it was unacceptable.

So i called back the Apple Store I went to, explain my problem, and they offer me to do the remplacement and i could keep my computer while the new was ordered but i have to do a 6 hour trip to to the switch.

3-4 week or 6 hour trip, the choice was easy ! Thanks to the Apple Store, i can continue to work (or try to) while i'm waiting for the new one.

Honestly, apple care phone support is horrible. I called Like 8 times and it was always complicated. Next Time, i'm going directly to the Genius Bar. My computer is brand new, it doesnt work Like it should, i'm a client for 10 years, always took care of my apple things, give me another one !

I'm still waiting for my new computer, can't wait to get it, i'm so frustrated with the continuous freezing problems !!

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Answer 14

brissou

Level 1

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Jun 2, 2014 6:21 AM in response to nitromedia

Same problem...

Did you fixe it ?

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Answer 15

Jun 2, 2014 6:30 AM in response to brissou

Hi Brissou

I've been having the same problems as well since day 1. However, the latest 10.9.3 OS update has made my machine a whole lot more stabile. Performed yet another clean install first workday after 10.9.3 was released, and the machine hasn't crashed since. The graphics card, and software support for it, is most likely the problem.

Check out this article here : http://macperformanceguide.com/blog/2014/20140310_4-Photoshop-crashes.html

Turn off all GPU acceleration for all Adobe programs you use. This isn't software supported until future releases. Why not just stick with Nvidia... ;-)

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