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IBooks problem " Cannot open, formatted incorrectly"

I just bought a ebook on IBook store and I receive a message saying " Cannot open, formatted incorrectly" What can I do?

iPad 2 Wi-Fi, iOS 7.1

Posted on Apr 22, 2014 3:27 PM

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Question marked as Best reply

Posted on Apr 24, 2014 8:50 AM

Hello, frenchyvictoria.


Thank you for visiting Apple Support Communities.


I would recommend deleting the problematic book and downloading it again by accessing your previous purchases. Here are a couple articles that will help you with this process.


iPhone, iPad, or iPod touch

Before you delete, find out if you'll be able to download the book you deleted again (it depends on where you live). To delete a book:

  1. Tap the iBooks app.
  2. View your Purchased Books collection.
  3. Tap Edit.
  4. Tap any books you want to delete.
  5. Tap Delete.

You'll have the option to delete your book on all your devices.



How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App

http://support.apple.com/kb/HT5772


Books

Follow these steps to download purchased books:

  1. Tap iBooks and tap Store.
  2. Scroll down and tap Purchased.
  3. Tap the book that you want to download.


Download past purchases

http://support.apple.com/kb/ht2519


Cheers,


Jason H.

3 replies
Question marked as Best reply

Apr 24, 2014 8:50 AM in response to frenchyvictoria

Hello, frenchyvictoria.


Thank you for visiting Apple Support Communities.


I would recommend deleting the problematic book and downloading it again by accessing your previous purchases. Here are a couple articles that will help you with this process.


iPhone, iPad, or iPod touch

Before you delete, find out if you'll be able to download the book you deleted again (it depends on where you live). To delete a book:

  1. Tap the iBooks app.
  2. View your Purchased Books collection.
  3. Tap Edit.
  4. Tap any books you want to delete.
  5. Tap Delete.

You'll have the option to delete your book on all your devices.



How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App

http://support.apple.com/kb/HT5772


Books

Follow these steps to download purchased books:

  1. Tap iBooks and tap Store.
  2. Scroll down and tap Purchased.
  3. Tap the book that you want to download.


Download past purchases

http://support.apple.com/kb/ht2519


Cheers,


Jason H.

IBooks problem " Cannot open, formatted incorrectly"

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