IBooks problem " Cannot open, formatted incorrectly"
I just bought a ebook on IBook store and I receive a message saying " Cannot open, formatted incorrectly" What can I do?
iPad 2 Wi-Fi, iOS 7.1
I just bought a ebook on IBook store and I receive a message saying " Cannot open, formatted incorrectly" What can I do?
iPad 2 Wi-Fi, iOS 7.1
Hello, frenchyvictoria.
Thank you for visiting Apple Support Communities.
I would recommend deleting the problematic book and downloading it again by accessing your previous purchases. Here are a couple articles that will help you with this process.
Before you delete, find out if you'll be able to download the book you deleted again (it depends on where you live). To delete a book:
- Tap the iBooks app.
- View your Purchased Books collection.
- Tap Edit.
- Tap any books you want to delete.
- Tap Delete.
You'll have the option to delete your book on all your devices.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App
http://support.apple.com/kb/HT5772
Books
Follow these steps to download purchased books:
- Tap iBooks and tap Store.
- Scroll down and tap Purchased.
- Tap the book that you want to download.
http://support.apple.com/kb/ht2519
Cheers,
Jason H.
Hello, frenchyvictoria.
Thank you for visiting Apple Support Communities.
I would recommend deleting the problematic book and downloading it again by accessing your previous purchases. Here are a couple articles that will help you with this process.
Before you delete, find out if you'll be able to download the book you deleted again (it depends on where you live). To delete a book:
- Tap the iBooks app.
- View your Purchased Books collection.
- Tap Edit.
- Tap any books you want to delete.
- Tap Delete.
You'll have the option to delete your book on all your devices.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App
http://support.apple.com/kb/HT5772
Books
Follow these steps to download purchased books:
- Tap iBooks and tap Store.
- Scroll down and tap Purchased.
- Tap the book that you want to download.
http://support.apple.com/kb/ht2519
Cheers,
Jason H.
This helped thanks jason269
I did exactly as you suggested but I am still getting the same problem. There is no update that needs doing for the app so do you have any other suggestions?
IBooks problem " Cannot open, formatted incorrectly"