Can't view Purchased items

Question

Can't view Purchased items

So, built a new computer and installed iTunes. Logged into my account, turned on iTunes match, and tried to view previously purchased apps, movies, books, music, etc. None of my previously purchased items show up. When I go to TV shows it will show me all of the shows I have purchased, and if I select one from the list it will then display to the right how many episodes I own, but it will not display the actual episodes (seems like a video problem). It does the same thing for music with authors and albums. It shows me the list to the left but upon selection of a musician it tells me how many songs I own from them but does not show them so I can download them.

I have checked my Hidden items and confirmed that none of the many shows, apps, movies I am looking for are hidden. I logged out and back into iTunes, I turned on and off Match. Nothing is allowing me to view previous purchases. Any help would be greatly appreciated!

Windows 7

Posted on Apr 22, 2014 8:02 PM

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Answer 1

Apr 22, 2014 8:04 PM in response to charleswmoorejr

Where are you looking for Purchased items? You need to look in the iTunes Store. On the right-hand side of the screen is the Quick Links section. Click on Purchased there to view your purchased items.

Cheers,

GB

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Answer 2

Apr 22, 2014 8:08 PM in response to gail from maine

Checked there and that is where this is happening

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Answer 3

Apr 22, 2014 8:16 PM in response to charleswmoorejr

So you are saying that you do not see a little cloud next to them?

Do you have "Not in My Library" selected?

They do not look like this:

Cheers,

GB

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Answer 4

Apr 22, 2014 8:20 PM in response to gail from maine

I don't even get the name/album/artist columns - that area for each choice (movies, books, apps, etc) is blank. It may be an issue with signing in as iTunes is asking me way too often to sign in, which it never used to do...

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Answer 5

Apr 22, 2014 8:22 PM in response to charleswmoorejr

Can you post a screenshot of what you are seeing?

GB

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Answer 6

Apr 22, 2014 8:23 PM in response to charleswmoorejr

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Answer 7

Apr 22, 2014 8:33 PM in response to charleswmoorejr

What shows up when you click on "All" instead of "Not in My Library"?

Cheers,

GB

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Answer 8

Apr 22, 2014 8:33 PM in response to gail from maine

Same thing

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Answer 9

Apr 22, 2014 8:52 PM in response to charleswmoorejr

OK, and just to make sure - the Apple ID you are signed on with is the same ID you used to purchase the items in the first place, right?

Are you running the most current version of iTunes?

If so, then try signing out of your account and then sign back in again (I know you have had to do this prior to this, but try it again)

After you sign out, reboot your computer, then bring up iTunes again and then sign in

If you do not have the most current version, see if you can get it updated then see what is what....

GB

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Answer 10

Apr 22, 2014 8:57 PM in response to gail from maine

The ID is the only ID I have ever had

iTunes is up to date, just did an install today - downloaded from the site today

Signed out and back in, no change

Rebooted, signed in, no change

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Answer 11

Apr 22, 2014 9:08 PM in response to charleswmoorejr

OK, something else to try. Sign out of your User account on your computer and sign on with your Administrator account. If your User account is the Administrator account, then create a new account with Admin privileges and then sign on with that new account (keep the account as simple otherwise as possible).

Then open iTunes and sign on with your Apple ID again and see if you can see your purchases.

Also, you might try turning off the firewall for your AV software, or temporarily disabling the AV software altogether for a moment to see if that is what is interferring with getting the data.

Obviously - do one at a time....

And for the nonce, keep iTunes Match turned off.

Post back with results.

Cheers,

GB

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Answer 12

Apr 22, 2014 9:32 PM in response to gail from maine

No change with a new Admin user account

I haven't installed any AV software and my firewall has been off

I kept Match turned off for these tests

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Answer 13

Apr 22, 2014 9:43 PM in response to charleswmoorejr

OK, I've been hunting around to see what other things we can try, and check this one:

In iTunes, go to Prefrerences>Store. Make sure that "Show iTunes in the Cloud Purchases" is checked.

If that doesn't work, I'll keep searching!

GB

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Answer 14

Apr 22, 2014 9:44 PM in response to gail from maine

Already got that one done

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Answer 15

Apr 22, 2014 9:53 PM in response to charleswmoorejr

OK, so now that you have that ticked, you should, in theory, be able to see the TV show in your library. You should be able to see all of your TV shows in the library - some with clouds, some without. Anything under the TV Shows section showing in the Library itself?

GB

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