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I keep getting Apple ID message from AirPort Extreme

An Apple ID or password is incorrect or couldn’t be authenticated. Enter the correct Apple ID and password and try again.


I have to select "ignore this issue" under status to make the amber light stop flashing and turn green. I have never had this issue before, what is it? Ere is no place to ever put in an Apple ID on a router...only router admin password, network password, and attached disk access password.


Any ideas? This just started today.

Mac Pro, Mac OS X (10.7.2)

Posted on Apr 22, 2014 8:05 PM

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11 replies

Apr 23, 2014 5:36 AM in response to sawcsw

Okay, so it's not just me. I've reentered my user data four times now. Once before installing the new update yesterday, and three times following. Just popped up for me again about a half-hour ago.


I've also had several issues with imessage on several of our phones and devices the last few days. Makes me wonder if it has anything to do with the updates addressing the heartbleed vulnerability?

Apr 23, 2014 3:43 PM in response to sawcsw

sawcsw wrote:


It's not an upgrade issue, I have done that in all router. Apple ID wasn't even something I set up on either base station.

The upgrade was required for those that use Back to My Mac or Send Diagnostics. Back to My Mac requires an Apple ID, so I believe it actually is due to the upgrade.


If you can get to AirPort Base Station Firmware Update 7.7.3 there are instructions for that. I sometimes end up on the 7.7.2 update page, so keep trying if you don't at first succeed.

Apr 23, 2014 5:51 PM in response to MadMacs0

This was my experience also. I have both an Airport Time Capsule and an Airport Extreme (ac versions) on my network and both needed the firmware update. However, the update for both of them would not complete and returned an error about the Apple ID and password.


I do use Back To My Mac, and finally figured out that this was the problem. All I had to do was re-enter my iCloud password in the Airport Utility for both units then things were fine.

I keep getting Apple ID message from AirPort Extreme

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