5 Replies Latest reply: Apr 23, 2014 11:04 AM by lllaass
Sean Parnell Level 1 (5 points)

Hi guys,

Last night I updated my 5th gen iPod touch to 7.1.1, since then iTunes tells me there is no data on my 5th gen iPod touch, yet the unit itself (64GB unit) still has all it's data on it, with 1.8 GB free.


Any advice guys?

iPod touch, Windows 7

iPod touch, Windows 7
  • lllaass Level 10 (175,690 points)


    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings                 

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    iOS: Back up and restore your iOS device with iCloud or iTunes

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

      Apple Retail Store - Genius Bar                                              

  • Sean Parnell Level 1 (5 points)

    Hi there...partial success, so thanks for the tip, I've now got the correct amount do storage displayed in the storage bar in iTunes, however, when I click 'on this iPod'.... I'm still displaying Zero Items...

  • lllaass Level 10 (175,690 points)

    Just what did yo do?

    Did you restore from backup?
    Restrore to factory settings/new iPod>

  • Sean Parnell Level 1 (5 points)

    Sorry for the lack of clarity in my reply, I did as you suggested, I rest all settings, and then completed a manual restore. I haven't completed a full factory reset as I really don't fancy reinstalling 58GB of tracks. It's strange it's coincided with the 7.1.1 upgrade

  • lllaass Level 10 (175,690 points)

    That just hapens sometimes.