3 Replies Latest reply: Apr 23, 2014 11:47 AM by Axeman1020
landrunner22002 Level 1 Level 1 (0 points)

Hello,

 

After over the air update on my iPad Air 32Go : after 18Mo downloading from "Settings"/"Software Update" and automatic restart, suddenly a itunes logo appears...

 

So I plug it on my macbookpro and launch iTunes:  my iPad is détected a new empty ipad !!!: everything is disappeared ....

 

So I launch restore from backup file but a window appeared and said that some parameters are not compatible with iPad Air. !!!!

 

Screen Shot 2014-04-23 at 2.09.09 PM.png

 

After selected continue button to launch restoring: after 5min ( very short when you have 29 Go of backup file of Nov 25 2013: see below !!! )

 

Screen Shot 2014-04-23 at 2.30.06 PM.png

 

After auto restart, iPad Air is always empty as new !!!

 

So how to fix my iPadAir problem and restore it ?


Thank You

 

iTunes 11.1.5
MacOX 10.8.5
iPadAir 32Go iOS 7.1.1 (before upgrade --> iOS 7.1)


iPad, iOS 7.1.1, Data and restoring problem