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iPhone 4S is no longer recognized with iTunes or iPhoto. Uploaded any and all updates on my computer (Mac OS X Lion 10.7.5) and iphone and reset both numerous times. I cannot delete iTunes per the above because 'it's required by OS X'.

iTunes and iPhoto no longer recognize my iPhone. Never a problem until yesterday.


iPhone is 4S (same as always)

Computer is Mac OxS Lion 10.7.5


I have done all possible uploads and rebooted both several times. Including once with the home key on the phone depressed, at which time I then got locked with an iTunes icon and charger images on the screen. Rebooted the phone to get rid of that.


I also read to drag iTunes to trash but couldn't do that. I received an error msg: "iTunes can't be modified or deleted because it's required by Mac OS X".


Can anyone please help me with this?


Thank you.

iPhone 4S, iOS 7.1.1

Posted on Apr 23, 2014 8:13 AM

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2 replies

May 6, 2014 7:14 AM in response to emcgaffn

This seems to have fixed the issue: on your desktop, hold down the [OPT] key and click on "Go" in the menu bar; holding down the [OPT] click on Library, find Preferences, and then delete all the files that start with "com.apple.itunes.XXXX.plist" where the "XXX" is whatever other things may exist - as long as they end in "plist". From my experience, preference files are rebuilt by the system after the next restart, so you have very little worry of losing any important data; the worst that could happen )and NOT in this instance, but for other plist files) is that you may have to reset the application "preferences" again when you next start it up, to act or appear in a "preferred" customized way for you.


Once you delete the .plist files, empty the Trash, and either log out or restart the computer. Once you're back up and operational, start iTunes and your iDevices should reappear in the sidebar (if that's open) and/or at the top of the screen (if that view is enabled).


Hope that helps. It definitely fixed my problem!

iPhone 4S is no longer recognized with iTunes or iPhoto. Uploaded any and all updates on my computer (Mac OS X Lion 10.7.5) and iphone and reset both numerous times. I cannot delete iTunes per the above because 'it's required by OS X'.

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