HT201363: About Apple ID security questions

Learn about About Apple ID security questions

Sujitunni

Level 1 (0 points)

Q: I want to restore the back from i-tunes on my iphone whichgot formatted by mistake

I forgot the password for the back up file...how can this be retrieved or reset?

iPhone 4S, iOS 7.1

Posted on Apr 23, 2014 8:52 AM

I have this question too

Q: I want to restore the back from i-tunes on my iphone whichgot formatted by mistake

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by sheila_m.,

sheila_m. Apr 25, 2014 2:32 PM in response to Sujitunni
Community Specialists

Apr 25, 2014 2:32 PM in response to Sujitunni

Hello Sujitunni,

I certainly understand the importance of accessing your iPhone backup. I recommend following the steps in the article below to troubleshoot this issue:

iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162

Thank you for using Apple Support Communities.

Best,
Sheila M.
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