Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

FaceTime works on iPhone but not macbook..? HEEELP.

Facetime makes/recieves calls as per usual with iphone, but Macbook pro is unsuccessful- says 'connecting' and rings without ever getting through/does not recieve incoming facetime from other devices.

MacBook Pro, iOS 7.1.1

Posted on Apr 23, 2014 9:41 AM

Reply
1 reply

Apr 25, 2014 9:35 AM in response to emilia_

Hello emilia_,


Thank you for the details of the issue you are experiencing with FaceTime. It sounds like you have isolated the issue to your MacBook Pro.


You may be experiencing this issue due to an expired certificate that can be updated by running the software updates on your MacBook Pro. I recommend reviewing the following article:


Unable to make or receive FaceTime calls after April 16, 2014

http://support.apple.com/kb/TS5419


If your software is up to date, I recommend continuing to troubleshoot with the steps in the following article:


FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/TS4185


Thank you for using Apple Support Communities.


Best,

Sheila M.

FaceTime works on iPhone but not macbook..? HEEELP.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.