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Wanted to update the software now available, but it is asking for a pass code. As far as I remember in didn't put in any pass code , how do I settle this issue . Earlier updates were asking Apple ID but pass code for updating the new soft ware not known.

Wanted to update the software now available, but it is asking for a pass code. As far as I remember in didn't put in any pass code , how do I settle this issue . Earlier updates were asking Apple ID but pass code for updating the new soft ware not known.

iPad 2, iOS 7.1

Posted on Apr 23, 2014 9:56 AM

Reply
3 replies

Apr 25, 2014 7:25 AM in response to Kewal salwan

Hello Kewal,


Thank you for the details of the issue you are experiencing when trying to perform an update. I recommend trying to update using iTunes, and as always, it is a good idea to make a backup first.


iOS: Back up and restore your iOS device with iCloud or iTunes

http://support.apple.com/kb/ht1766


Update your iPhone, iPad, or iPod touch

http://support.apple.com/kb/ht4623


Thank you for using Apple Support Communities.


Best,

Sheila M.

Wanted to update the software now available, but it is asking for a pass code. As far as I remember in didn't put in any pass code , how do I settle this issue . Earlier updates were asking Apple ID but pass code for updating the new soft ware not known.

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