Apple TV will not recognize multiple different Apple IDs or Passwords.

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Apple TV will not recognize multiple different Apple IDs or Passwords.

Our Apple TV will not recognize my Apple ID and password or my husband's Apple ID and password. We have logged out and logged back in, reset the settings, installed an update, checked the location, checked the web security settings, unplugged and restarted, disconnected the wireless and plugged into ethernet. We are running out of things to try. Both of our Apple ID's work on our respective laptops, phones, and ipads but neither of them work on the Apple TV so it has to be a problem with the Apple TV. Please Help!

AppleTV 2

Posted on Apr 23, 2014 11:03 AM

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Answer 1

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Winston Churchill

Level 10

122,487 points

Apr 23, 2014 11:42 AM in response to hmrnd

Welcome to the Apple Community.

All Apple TV's are the same, your connection problems are most likely a result of your network, try your Apple TV in another location to confirm this.

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Answer 2

hmrnd Author

Level 1

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Apr 23, 2014 11:51 AM in response to Winston Churchill

We just got it to work by unplugging it from our VPN and plugging it straight into the regular router. It is so strange because we have always used it with our VPN and now suddenly it won't work. Any thoughts on why that might be?

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Answer 3

Apr 23, 2014 11:54 AM in response to hmrnd

VPN isn't supported. Just like DVI, it may or may not work, but there's no guarantee.

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