HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Ouadia_S
Level 1 (0 points)

Q: I'm so disgusted! I just realised I will lose the photos of my daughter's birth... And why??? because I pushed a stupid button for a software update???? Apple,..I need a solution. I haven't paid this device to have this kind of issues.

I'm so disgusted! I just realised I will lose the photos of my daughter's birth... And why??? because I pushed a stupid button for a software update???? Apple,..I need a solution. I haven't paid this device to have this kind of issues.

My Iphone is still in the recovery mode and I don't know if there is a way to restart it without losing my photos? I made the last backup months ago...:(((

iPhone 4, iOS 7.1

Posted on Apr 23, 2014 10:58 AM

by gail from maine,Solvedanswer
gail from maine gail from maine
Level 7 (27,065 points)
iCloud
A:

Hi Quadia,

 

Try the troubleshooting steps in this article. Sound like you are losing connections during the process:

 

http://support.apple.com/kb/ts1368

 

Cheers,

 

GB

Posted on Apr 23, 2014 11:58 AM

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Ouadia_S

Q: I'm so disgusted! I just realised I will lose the photos of my daughter's birth... And why??? because I pushed a stupid button for ... more

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  • by gail from maine,Helpful

    gail from maine gail from maine Apr 23, 2014 11:37 AM in response to Ouadia_S
    Level 7 (27,065 points)
    iCloud
    Apr 23, 2014 11:37 AM in response to Ouadia_S

    Hi Ouadia,

     

    Yes - if you had automatic backups turned on, then any time that it was plugged in and connected to Wifi, it would back up.

     

    Once you have completed the Recovery process, you will be able to see the iCloud backups available:

     

    RESTORE FROM ICLOUD BACKUP

     

    And, again, if you had Photo Stream turned on, then you should have the last 1000 photos showing.

     

    Also, do you have a Mac? If so, go to iPhoto and once it is open, click on Preferences under the iPhoto menu item at the top. Then click on Photo Stream. If you click the options shown below, your Photo Stream photos will automatically upload and import to iPhoto every month:

     

    Screen Shot 2014-04-23 at 2.36.00 PM.png

    Best of luck,

     

    GB

  • by Ouadia_S,

    Ouadia_S Ouadia_S Apr 23, 2014 11:54 AM in response to gail from maine
    Level 1 (0 points)
    Apr 23, 2014 11:54 AM in response to gail from maine

    Thanks Gail.

     

    I have another issue now. The restoring process stops and iTunes displays the follow error message :

    "There was a problem downloading the software for the iPhone. The network connection was reset"

     

    I tried 3 times and each time, It stoped and displayed this message.

     

    My interent connection is Ok though

  • by gail from maine,Solvedanswer

    gail from maine gail from maine Apr 23, 2014 11:58 AM in response to Ouadia_S
    Level 7 (27,065 points)
    iCloud
    Apr 23, 2014 11:58 AM in response to Ouadia_S

    Hi Quadia,

     

    Try the troubleshooting steps in this article. Sound like you are losing connections during the process:

     

    http://support.apple.com/kb/ts1368

     

    Cheers,

     

    GB

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Apr 23, 2014 12:30 PM in response to fjwhiston
    Level 5 (7,636 points)
    Apr 23, 2014 12:30 PM in response to fjwhiston

    fjwhiston wrote:

     

     

    A word of caution - Photo Stream in iCloud only stgores a maximum of 1000 photos, before it starts deleting the oldest photos first.

     

    Actually, Photostream stores a lot more than that.  The 1000 photo limit is what is viewable on your iOS device.  Once you take photo #1001, then photo #0001 is no longer viewable on the iOS device, but it is still part of your Photostream.

     

    http://support.apple.com/kb/HT4858

  • by Ouadia_S,

    Ouadia_S Ouadia_S Apr 24, 2014 10:37 PM in response to gail from maine
    Level 1 (0 points)
    Apr 24, 2014 10:37 PM in response to gail from maine

    Goodmoring Gail,

     

    Everything is recovered now, including the photos of my beloved daughter :-)

     

    Thanks for your great help.

     

    Best

     

    Ouadia

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