HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
chvcleone
Level 1 (0 points)

Q: im on vacation and after update  my phone says plug into i tunes  is there another way I wont be home untill friday

im on vacation and i wont be home for a week, i updated my phone and now it wont turn on, it only says plug into  itunes. Is there any way to fix this, i dont not have my laptop with me. thanks

iPhone 5c, froze after update

Posted on Apr 23, 2014 11:20 AM

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chvcleone

Q: im on vacation and after update  my phone says plug into i tunes  is there another way I wont be home untill friday

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  • by KalebsDad78,

    KalebsDad78 KalebsDad78 Apr 23, 2014 11:20 AM in response to chvcleone
    Level 4 (1,975 points)
    Apr 23, 2014 11:20 AM in response to chvcleone

    Nope - unfortunately not.

  • by Ralph Landry1,

    Ralph Landry1 Apr 23, 2014 11:23 AM in response to chvcleone
    Level 8 (41,782 points)
    Apr 23, 2014 11:23 AM in response to chvcleone

    The iPhone is gone into recovery mode, and you will have to restore from recovery my by following the discussion of that in the article you reference, http://support.apple.com/kb/HT1808

  • by clklikeabenz,

    clklikeabenz clklikeabenz Apr 23, 2014 12:07 PM in response to Ralph Landry1
    Level 1 (0 points)
    Apr 23, 2014 12:07 PM in response to Ralph Landry1

    I have tried that & I can't even get my phone to shut off all of the way in the middle of this new update. Any pointers?

  • by Ralph Landry1,

    Ralph Landry1 Apr 23, 2014 12:50 PM in response to clklikeabenz
    Level 8 (41,782 points)
    Apr 23, 2014 12:50 PM in response to clklikeabenz

    To use recovery mode you must have a computer with iTunes, all of the methods at this point need a computer for restoring the iPhone.  Can you access a computer with a current version of iTunes (11.1.5) installed?

     

    If so, you can use the directions in the the knowledge base article above, HT1808, to restore.  If that does not work, then the DFU mode is the method of last resort.

     

    To do that, you need to start iTunes, connect the USB end of the cable.  The iPhone must be shtudown, and then hold the power button connecting the end of the cable to the iPhone.

     

    Continue to hold the power button for three seconds and (still holding it) press and hold the home button.  Hold both for ten seconds and release the power button.  Continue to hold the home button for another twenty seconds and release.  You have not reset the firmware and should be able to restore the iPhone.