Doing a "reset" should do the trick... Hold down on both the Home AND Sleep/Wake button for about 10 seconds until you see the Apple logo on the black screen...then let go of both buttons. I just tested this on my iPad (put an app in Guided Access) and it worked.
Hope this answers your question.
Unfortunately Joe, that doesn't work. We aren't sure if there's a bug in the SBAC app or the wireless mds at school. Like I previously stated after several resets and resetting the wifi to my personal settings, at my house it worked. But this is a large number of iPads using our school district network. I was hoping Apple would know an easy fix. Thank you for your quick response, though. I appreciate it.
. I was hoping Apple would know an easy fix
You have not reached apple employees here. We are user to user.
International phone numbers
There is an education number but not sure what it is.
Call enterprise support (866) 752-7753 to create a case ID number
I had the same problem labmomma had with my personal iPad Mini 2 and your advice helped me. I was actually locked into safari so I used safari to try and look for a fix or something and came across this thread..
I was worried because when I pressed home button it said guided access was enabled. So I triple clicked to get out and it showed the "availability options" which showed guided access off, I pressed it and it stayed in guided..
Thanks for the help