iPhone 5: Screen shows its charging, but it isn't. Its been connected for the last few hours and hasn't turned on?

Question

Level 1

8 points

iPhone 5: Screen shows its charging, but it isn't. Its been connected for the last few hours and hasn't turned on?

So this happened suddenly out of the blue last night, I've had the iPhone for a while now and have never had any issues with it till now.

Am attaching a picture to show you what screen I get.

Its been like this for the past 5-6 hours. It just doesn't charge, but it thinks it is charging.

Also before the battery fully ran out, when I had plugged it in, it showed the charging symbol next to the battery symbol, but again it wasn't charging at that time.

Not sure what to do as I'm currently out of the country (UK) and there isn't any Apple stores where Im right now. I wont be back to the UK for another 2-3 weeks.

iPhone 5, iOS 7.0.6

Posted on Apr 23, 2014 12:18 PM

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Answer 1

paulcb

Level 6

19,245 points

Apr 23, 2014 12:28 PM in response to mdurbar

Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.

Try cleaning the iPhone's connector (lint).

Try another cable and/or charger and/or outler.

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Answer 2

mdurbar Author

Level 1

8 points

Apr 23, 2014 12:35 PM in response to paulcb

Tried the reset, but nothing happens, the screen shuts for a bit and then starts back to the screen in the first post.

Had the lint problem a few months back, so that was the first thing I checked when I was having this problem. So not that either.

Tried two different cables, my friend also has an iPhone 5, and I used their cable, which works fine for their phone, but doesn't work for mine.

I could take it to one of the mobile phone fixing guys here, but I don't want my Apple Warranty to go out if they open it up.

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Answer 3

Apr 28, 2014 8:17 PM in response to mdurbar

I have this same exact issue! Just started happening today. I checked for lint, have tried multiple chargers and nothing. If you figure anything out, let me know!

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Answer 4

May 6, 2014 9:44 PM in response to dearmariaaa

Guys, I too ran into the same issue last night with my iPod Touch 5th Generation. Nothing works out. I don't know what to do. Please apple support and users, guide us what to do.

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Answer 5

1992ASA

Level 1

38 points

May 6, 2014 10:38 PM in response to mdurbar

I think you may need to replace AC connector

just take it to nearest apple store and let them check your problem

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