My Mazda CX-5 Bose Stereo keeps forgetting the blue tooth settings

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My Mazda CX-5 Bose Stereo keeps forgetting the blue tooth settings

I am having some issue with my 2014 Mazda CX-5 Bose stereo/Bluetooth and wondered if anyone has had/resolved similar issues?

Issue 1 - the Bluetooth settings are set up to use my iPhone 5S as the phone and my iPod 5th generation as the music player.

However, every time I switch the engine on the settings are forgotten and the stereo defaults both the music player and phone to the iPhone.

As there is no music on my iPhone this means I am continually changing the music player back to the iPod. (This was never an issue with an android phone)

Issue 2 - Every time the iPhone connects the contacts are downloaded, even though they are the same on each occasion. Does the CX-5 stereo not remember contacts like a Ford does?

Issue 3 - I am not able to shuffle songs via the car stereo, if I click shuffle on the iPod this unclick's immediately when playing via the car stereo

N.B. To resolve the Bluetooth connectivity issues I have also tried connecting the iPod via the USB but, by the time I have traveled the 15 minutes to work, it still hasn't connected.

Can anyone offer me any advice on how to resolve any of these issues please?

Sian

Posted on Apr 23, 2014 12:24 PM

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Answer 1

sushalucy Author

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May 3, 2014 11:49 PM in response to sushalucy

UPDATE

After taking my car to the dealer I bought it from less than three months ago (who reading between the lines didn't believe these obvious faults exist) I spoke to Mazda directly.

They advised these issues will be fixed by a module that they are developing. This was due out last month (April 2014)

I was advised to ring my dealer once a month to see if it was available yet. (As it isn't safety related it isn't classed as a recall so they probably won't tell the customer...)

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Answer 2

pgk2008

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May 21, 2014 5:11 PM in response to sushalucy

About the shuffle issue, I had this with my Nokia Lumia 1020 on bluetooth. The solution / workaround is to hit the voice command button in the steering wheel and say 'shuffle all'. At least that fixes it for me for a while (weeks, not days).

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Answer 3

sushalucy Author

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May 21, 2014 10:24 PM in response to pgk2008

Thank you for suggesting using voice command, I tried this the other day, and, unfortunately for some reason this won't work for me :-(

It won't recognise the command.

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Answer 4

pgk2008

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May 22, 2014 6:44 AM in response to sushalucy

Can you describe what happens? Because I think any CX-5 should recognize 'shuffle all'. Do you hit the 'voice command' button, and wait for the beep? It's the button with a picture of a face with wireless signal coming from the mouth 🙂 on the left of the steering wheel. If you wait for the beep and just say 'shuffle', I think it should ask you for options. You can also say 'help' I think. Play around with it and let me know what it prompts back.

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Answer 5

sushalucy Author

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May 22, 2014 7:09 AM in response to pgk2008

When I say Shuffle isn't recognised the car prompts 'phone'. I shall try help tomorrow and let you know what happens. Thank you for the advice. It's much appreciated.

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Answer 6

sushalucy Author

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May 23, 2014 8:33 AM in response to pgk2008

Hi

Using help for Bluetooth I have learnt the only available voice commands are mute or un mute.

With the iPod connected into the USB I do not have the shuffle option but can select by artist or album name. Which I wasn't aware of

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Answer 7

pgk2008

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May 23, 2014 12:23 PM in response to sushalucy

Too bad, sounds like it's not working. Last suggestion, maybe you can voice activate 'shuffle on' with the iPod connected to bluetooth. With a bit of luck shuffle mode then stays on even when going back to USB.

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Answer 8

sushalucy Author

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May 24, 2014 2:45 PM in response to pgk2008

Thanks for that idea. Unfortunately it didn't work either

Personally I think this is 50/50 apple/Mazda issues.

I will hold out for the illusive module that will fix the issues.

I will update this post as soon as I find out its available so we can all get this fixed..

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Answer 9

Jul 18, 2014 6:37 AM in response to sushalucy

I Just bought my cx5 last week, having the same issue with my iPhone 5. It takes about 3-4mins to download the contacts, sometime after it finish it still say there are nothing in the phone book, "would you like to download contacts".... Had to do it again! and again.

The annoying thing, after you restart the engine, you have to do it all again. Please help fix this.

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Answer 10

sushalucy Author

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Aug 3, 2014 6:36 AM in response to sushalucy

UPDATE

There is now a module available from Mazda that will resolve these connectivity issues.

My CX-5 is booked in for this next week.

If you contact your local dealer they can order the module for you. (Takes five days for them to receive)

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Answer 11

ubucraig

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14 points

Aug 6, 2014 6:25 AM in response to sushalucy

"If you contact your local dealer they can order the module for you. (Takes five days for them to receive)"

My dealer: "Craig, Mazda is aware of several issues relating to phone and I-pod integration and as of today there are no updates." Luther Brookdale Mazda, Suburban Minneapolis

Sushalucy, if you could ask your dealer for the exact information (product number, release update, etc.) and post it, I'm sure those of us with laggard dealerships would greatly appreciate it.

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Answer 12

sushalucy Author

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Aug 6, 2014 7:12 AM in response to ubucraig

Hi Craig

I am sorry to read the reply you received.

My contact is on annual leave at the moment but I will provide the details once I receive the paperwork next Wednesday.

I am based in the UK but would hope the module is available globally.

Sian

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Answer 13

sushalucy Author

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Aug 13, 2014 6:46 AM in response to ubucraig

Hi Craig

I have had a replacement bluetooth module fitted today, there is no part number on the paperwork but hopefully asking for a Bluetooth module replacement should help.

This was a no cost replacement as this is a known fault.

I hope this helps.

Sian

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Answer 14

ubucraig

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Aug 13, 2014 7:14 AM in response to sushalucy

I have discovered that my issue was, I have to admit, operator error. In my 2015 Mazda CX-5, by pressing the button with the drawing of a head on it (on the steering wheel), my Mazda talks me through my options, which includes "Shuffle." Once I pick "Shuffle," I get additional options including "All." It then works until I shut off the engine. Then I have to do the **** thing all over again, but that's a Mazda programming issue, not an error.

Craig

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Answer 15

sushalucy Author

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Aug 13, 2014 8:12 AM in response to ubucraig

I know that feeling Craig

If it helps, I can now shuffle in USB mode, which, after the new module, connects in seconds so if all else fails the module fixes that issue.

(I tested this by connecting and disconnecting and then connecting again 2 hours later, the iPod connected, read and played within seconds )

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