facetime not connecting

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facetime not connecting

I am using Mac OS X Lion 10.7.5

I am unable to use Face Time. I connected a Rocketfish webcam. I can use the camera on Skype, but not on Face Time. Everytime I attempt to connect, I get an error message: Could not sign in. Please check your network connection and try again.

I even tried registering Face Time under a new acount and the error continues to appear.

I am able to login to iTunes, iCloud, and even my Apple account online with my Mac Account, yet Face Time continuously repeats the same error message.

Has anyone experienced this problem? Is there a resolution to this issue?

Mac OS X (10.7.5)

Posted on Apr 23, 2014 1:49 PM

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Answer 1

jeremy_v

Community Specialist

Apr 25, 2014 12:36 PM in response to Joss.Quance

Hi Joss.Quance,

Thanks for visiting Apple Support Communities.

If you are not able to connect to FaceTime, first make sure you have the latest security updates on your Mac by choosing Software Update from the Apple () menu. For more information, see these articles:

OS X: Updating OS X and Mac App Store apps

http://support.apple.com/kb/ht1338

Unable to make or receive FaceTime calls after April 16, 2014

http://support.apple.com/kb/TS5419

If the issue persists, see this article for more troubleshooting steps:

FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/ts4185

Best Regards,

Jeremy

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