Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why does Netflix crash while watching it on Apple TV?

Not all the time but periodically when watching a movie on Netflix using Apple TV the Netflix app crashes and goes back to the home apple tv screen. Why does this happen?

Apple TV, iOS 6.1.4

Posted on Apr 23, 2014 1:22 PM

Reply
Question marked as Best reply

Posted on Apr 23, 2014 1:40 PM

That will usually indicate a network issue. First try rebooting ATV and router.


Make sure DNS is set to automatic (settings - general - network). If on wifi try ethernet. Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise.

2 replies

Why does Netflix crash while watching it on Apple TV?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.