HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Moses100

Q: I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

Posted on Apr 23, 2014 4:04 PM

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Q: I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the a ... more

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  • by Niel,

    Niel Niel Apr 23, 2014 4:07 PM in response to Moses100
    Level 10 (311,916 points)
    Apr 23, 2014 4:07 PM in response to Moses100

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

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