iOS 7 issues downloading attachments

Question

iOS 7 issues downloading attachments

I have encountered numerous occasions when attachments do not fully download. I speculated that it may be the size of the attachments, but have seen this problem with attachment of 750 mb. Another issue is graphic attachment downloading with pixelated lines or large zones of color blanking off the graphic image.

Most of these downloads are work related where we use an MSN server for email. I experimented by sending the emails to my icloud account to see if the problem persisted. More often than not, the attachments downloaded without the pixelation. On other occasion, I would encounter issues.

I do not recall this being an issue prior to iOS 7. Does anyone have similar issues or a recommended fix?

Thanks.

Mac OS X (10.7)

Posted on Apr 23, 2014 8:35 PM

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Answer 1

Apr 23, 2014 8:36 PM in response to Seattle MAB User

I have encountered numerous occasions when attachments do not fully download. I speculated that it may be the size of the attachments, but have seen this problem with attachment of 750 mb. Another issue is graphic attachment downloading with pixelated lines or large zones of color blanking off the graphic image.

Most of these downloads are work related where we use an MSN server for email. I experimented by sending the emails to my icloud account to see if the problem persisted. More often than not, the attachments downloaded without the pixelation. On other occasion, I would encounter issues.

I do not recall this being an issue prior to iOS 7. Does anyone have similar issues or a recommended fix?

Thanks.

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Answer 2

Nijufa

Level 1

0 points

Apr 28, 2014 2:27 AM in response to Seattle MAB User

Exact same issue - did you solve it?

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Answer 3

rccharles

Level 6

12,957 points

Apr 28, 2014 3:08 PM in response to Seattle MAB User

It's probably the issue with Microsoft exchange and IOS 7.x. See work-arounds listed here:

https://discussions.apple.com/thread/5992793?tstart=0

Use dropbox instead.

Windows File server

http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8

Using iTunes to transfer files:

http://support.apple.com/kb/HT4094?viewlocale=en_US&locale=en_US

"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."

http://www.tidal.it/?page_id=309&lang=en

http://www.msec.it/blog/?page_id=11

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Answer 4

Dirk-36

Level 1

0 points

Apr 30, 2014 4:12 AM in response to Seattle MAB User

I experienced the same issue with large PDF attachments. This problem occured after the 7.x update. The latest update 7.1.1 didn't solve it.

After some trial and error I found a solution. If I connect the iPad to a USB power adapter (or computer) it works fine. Probably a power saving feature preventing downloading larger attachments when running on the battery. Make sure the ipad is connected to the USB power device BEFORE opening the email. Otherwise the attachment is only partly downloaded and, in my case, corrupt.

Hope this will help.

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Answer 5

Dirk-36

Level 1

0 points

Apr 30, 2014 4:52 AM in response to Dirk-36

By the way, this only occurs with Exchange-type of e-mail accounts. E.g. Gmail is not effected.

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Answer 6

Apr 30, 2014 11:43 AM in response to Seattle MAB User

Confirmed bug at our school. Reported to Apple. Apple seems to lack concern.

bug summary: ios update to file handling breaks education apps

- ipad gen2, ios 7.1.1, app called "appwriter" (app for predective word processing )

- Send a DOCX attachment from account A ( tested with gmail as host and hosted exchange accounts)

- Open email on the ipad using account B ( tested gmail and exchange)

- Slect the option to open attachment in the app "appwriter"

result: spinning wheel of death "loading file" dialog

expected: open attachment and see the contents of the file ending in DOCX

footnotes:

==========================

no workaround

reported "loading file" bug to app developer.

developer stated bug is in Apple ios aka file handling and file database changes

the same steps do not fail using an ipad with older app and older ios.

the same steps fail with any email provider, fail using any combo of provider A or B

the same steps fail using google drive to deliver the attachment and then "open in" selection

Apple has seriously gone downhill so much that we don't update our ipads until end of the grading term. This happens just twice a year. It is when students and teachers can handle these big hits to their work productivity.

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